Front Desk Coordinator II

Smile Doctors; Katy (TX); On-site; USD 37,000 - 65,000; Full time

Job summary

Smile Doctors is looking for a Front Desk Coordinator II to join their team in Katy, Texas. This role includes greets customers, performs administrative duties, and supports a positive patient experience by fostering effective communication. If you are detail-oriented and enjoy working in a dynamic environment, we want you to help us make patients smile!

Benefits

Competitive salary

Medical, dental, vision and life insurance

Short and long-term disability coverage

401(k) plan

2 weeks paid time off in your first year + paid holidays

Discounts on braces and clear aligners

Qualifications

• Ability to establish and maintain good working relationships with patients and coworkers.
• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Responsibilities

• Greets and receives customers, determines nature of visit.
• Performs various administrative duties.
• Notifies clinicians of patient arrival and readiness.

Skills

Communication

Customer Service

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

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Join to apply for the Front Desk Coordinator II role at Smile Doctors

Looking for a career that makes you smile?

We're seeking a Front Desk Coordinator II to join our growing team.

How You'll Make Us Better

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Notifies clinicians of patient arrival and readiness
• Makes appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• Verifies insurance information, investigates any issues, and works towards a resolution
• Makes changes to the patient schedule as necessary
• Presents contracts to patients, coordinates payment arrangements and/or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone
• Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment
• Communicates office supply requirements to the Practice Director for monthly supply order
  
  

Your special skills

We're proud of our company culture and heritage of awesomeness. If you've got the following, you'll fit right in:

• Ability to establish and maintain good working relationships with patients and coworkers
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing
  
  

Prerequisites for success

• High School Diploma or equivalent required
• Six (6) months as a Smile Doctors Front Desk Coordinator I
• Bilingual a plus, but not required
  
  

The Perks

In exchange for the dynamic contribution you'll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members
  
  

Why Smile Doctors?

As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we're looking for passionate, innovative professionals who can join us in changing the way the world smiles.

Seniority level

• Seniority level

  Entry level

Employment type

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  Full-time

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