Front Desk Coordinator I

IVX Health, Inc.; Town of Texas (WI); On-site; USD 36,000 - 42,000; Full time

Job summary

IVX Health is seeking a Front Desk Coordinator I to enhance patient care experiences across multiple locations. This role involves managing patient interactions, appointments, and administrative tasks while ensuring an organized and welcoming environment. The ideal candidate will bring strong service skills and relevant experience in healthcare settings to help redefine patient care.

Benefits

Comprehensive Healthcare

Flexible Savings Options

Professional Development Opportunities

Generous Benefits

Work-Life Balance Programs

Qualifications

• 1-3 years of strong Front Desk or Administrative experience.
• Knowledge of Scheduling Software and EMR/EHR Systems.
• Experience in Patient Intake and Insurance Verification.

Responsibilities

• Greet patients, manage check-ins/check-outs.
• Schedule and reschedule patient visits.
• Maintain patient records and process payments.

Skills

Customer Service

Multitasking

Strong Communication

Organizational Skills

Education

High School Diploma

Job description

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Front Desk Coordinator - Austin, Texas

We are looking for a strong, service-oriented

Front Desk Coordinator - Austin, Texas

We are looking for a strong, service-oriented Front Desk Coordinator to help us redefine the patient care experience in our Austin, Texas Market. This role will primarily support our Westlake and South Austin locations, with occasional travel to Cedar Park, Arbor Walk, or Pflugerville as needed. If you are an experienced healthcare front desk professional with outstanding organizational skills and a passion for patient care, we want to meet you.

About IVX Health

At IVX Health, our mission is to improve the lives of those we care for by redefining the care experience. As a national provider of infusion and injection therapy for patients with chronic conditions like Rheumatoid Arthritis, Crohn’s Disease, and Multiple Sclerosis, IVX Health offers a better approach to care—one that prioritizes convenience, comfort, and exceptional patient outcomes.

We extend the same values to our team, striving to empower them to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

About The Role

As a Front Desk Coordinator, you are the first point of contact for our patients and play a key role in delivering an exceptional experience. This Monday-Friday, 8 AM - 5 PM role demands professionalism, quick learning agility, and the ability to manage multiple priorities seamlessly.

What You’ll Do

• Deliver Outstanding Service: Greet patients warmly, manage check-ins/check-outs, and assist with questions or concerns.
• Manage Appointments: Schedule and reschedule patient visits, ensuring all authorizations and insurance verifications are obtained.
• Support Patient Flow: Work closely with clinical staff to ensure efficient operations.
• Handle Administrative Tasks: Maintain patient records, process payments, and reconcile daily transactions.
• Maintain an Organized Front Desk: Ensure the reception area is clean, organized, and stocked with supplies.
• Support Multiple Centers: Provide coverage as needed in other nearby centers.
  
  

What We're Looking For

• Strong Front Desk or Administrative Experience: 1-3 years, ideally in a medical office or healthcare setting.
• Scheduling Software and EMR/EHR Systems Knowledge.
• Medical Office and Healthcare Setting Experience.
• Patient Intake, Registration, and Insurance Verification Experience.
• Knowledge of Medical Terminology.
• Customer Service Skills and Strong Communication.
• Multitasking and Organizational Skills in a Fast-Paced Environment.
• Experience with Infusion Therapy Practices (preferred).
  
  

Why You'll Love IVX Health

At IVX Health, We Believe In Taking Care Of Our Team Just As Much As We Take Care Of Our Patients. Here’s What We Offer

• Comprehensive Healthcare: Medical, dental, and vision coverage, plus telemedicine services.
• Flexible Savings Options: Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA).
• Family Support: Fertility and family-building resources.
• Professional Development: Tuition reimbursement, CEU access, and career advancement opportunities.
• Generous Benefits: Disability coverage, life insurance, 401(k) matching, charitable giving programs, and referral bonuses.
• Work-Life Balance: Paid volunteer time and an inclusive, supportive culture.
  
  

Why This Role Matters

As the first person patients meet when they visit our centers, the Front Desk Coordinator is crucial to setting the tone for their entire healthcare journey. Your efforts will directly impact the patient experience and play a key role in IVX Health’s mission to deliver exceptional care.

If you’re ready to bring your skills and passion for patient care to a company that values innovation, kindness, and teamwork, apply today and help us continue transforming lives through infusion care!

EEO Statement

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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