Front Desk Coordinator I

Smile Doctors; Tampa (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic and expanding organization as a Front Desk Coordinator I, where your contributions will help shape a welcoming environment for patients. In this role, you'll be the first point of contact, greeting visitors and managing their needs. You'll play a crucial part in ensuring smooth operations by verifying insurance, scheduling appointments, and fostering positive relationships with both patients and coworkers. This is a fantastic opportunity to grow your career in a supportive, people-first culture that values each team member's contributions. If you're passionate about making a difference in people's lives, this is the perfect role for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short and long-term disability coverage

401(k) plan

2 weeks paid time off

Paid holidays

Discounts on braces and aligners

Qualifications

• Strong communication and listening skills are essential.
• Basic knowledge of Microsoft Office is required.

Responsibilities

• Greet and assist patients, managing their information and appointments.
• Verify insurance details and coordinate payment arrangements.

Skills

Effective communication

Listening skills

Microsoft Office knowledge

Building rapport with patients

Interpersonal relationship skills

Job description

We're seeking a Front Desk Coordinator I to join our growing team.

How you'll make us better:

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Qualifications:

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• Basic knowledge of Microsoft Office.
• Ability to build rapport with patients.
• Ability to establish and maintain good working relationships with patients and coworkers.

The Perks:

In exchange for the dynamic contribution you'll bring to our team, we offer:

• Medical, dental, vision and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we're looking for passionate, innovative professionals who can join us in changing the way the world smiles.

This is the perfect opportunity to grow with an expanding organization! Apply today!