Front Desk Coordinator I

GI Alliance; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Front Desk Coordinator I to manage various clerical duties in a fast-paced environment. The successful candidate will handle patient scheduling, data entry, and maintain confidentiality while providing excellent customer service. Applicants should possess strong communication skills, a high school diploma, and ideally two years of experience in a medical office.

Qualifications

• Minimum two years of experience in a medical office preferred.
• Entry level (1-4 years experience) or meet basic requirements with supervision needed.

Responsibilities

• Answer and screen high volume telephone calls courteously.
• Schedule patient appointments and procedures according to policies.
• Collect payments and reconcile charges daily.

Skills

Excellent communication skills

Knowledge of clinic policies

Basic arithmetic

Skill in operating office equipment

Handling paperwork

Phone triage

Education

High school diploma or GED

Job description

GI Alliance is seeking an experienced Front Desk Coordinator I.

Position purpose: Performs various clerical duties for office manager or providers, including answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow-up, as well as monthly reports.

Responsibilities/Duties/Functions/Tasks:

• Answer and screen high volume telephone calls courteously, recording messages for providers and personnel.
• Schedule patient appointments and procedures according to policies and procedures.
• Check-in patients upon arrival and check-out upon departure.
• Obtain accurate patient information and ensure registration forms are complete.
• Collect payments and reconcile charges daily.
• Verify account balances and refunds, inform patients of unpaid balances.
• File records in patient charts in EMR.
• Prepare and scan documents into charts in EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records confidentially.
• Organize front office and manage office supplies.
• Maintain patient confidentiality.
• Perform other duties as assigned.

Qualifications:

• High school diploma or GED.
• Minimum two years of experience in a medical office or front desk preferred.

Requirements for Level I:

• Entry level (1-4 years experience) or meet basic requirements with supervision needed.
• More than 4 years experience if only meeting basic requirements.

Performance Requirements:

• Knowledge of clinic policies, computer applications, and basic arithmetic.
• Skill in operating office equipment, handling paperwork, and phone triage.
• Excellent communication skills.
• Ability to learn new computer programs and organize tasks effectively.

GI Alliance is an Equal Opportunity Employer committed to diversity and inclusion. All job offers are contingent upon successful pre-employment criminal background checks. Applications must be completed in full. No phone calls or agencies, please.