Front Desk Coordinator (52519)

Platinum Dermatology Partners; Santa Barbara (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Short-term/Long-term disability

Life and voluntary plans

401(k) plan

Employee Referral Program

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners, located in Santa Barbara, CA, is seeking a Front Desk Coordinator to manage check-ins, greet patients, schedule appointments, and handle routine inquiries with a focus on exceptional service. The ideal candidate has 2–3 years of front desk experience in a medical office, a High School Diploma or GED, and knowledge of CPT/ICD-10.

Dermatology experience and EMR familiarity are preferred to excel in a fast-paced clinic.

Qualifications

• High School Diploma or GED required.
• 2–3 years front desk in a medical office/clinic.
• Dermatology or cosmetic experience preferred.
• Knowledge of CPT and ICD-10 codes.
• Excellent written and verbal communication; math skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle front desk operations including phones, greeting patients, scheduling appointments.
• Prepare patient paperwork before appointments.
• Review EMA for updates.
• Update patient information in EMA.
• Verify insurance eligibility and prior authorizations.
• Record and collect patient copays and/or balances at check-in/out.
• Other duties as assigned.

Skills

Communication skills

Mathematics skills

Professional appearance

Compassion and caring

multitasking

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Phone system

Job description

Job Details: Job Location: Luminous Dermatology - Santa Barbara - Santa Barbara, CA 93105, Position Type: Full Time, Salary Range: $23.00 - $24.00 Hourly, Who We Are:

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

The ideal Front Desk Coordinator views themselves as a “Director of First Impressions”. The successful candidate is friendly, professional, and has a natural talent for putting our patients first in delivering unparalleled customer service in a thriving fast-paced clinic.

General Duties & Responsibilities:

• Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
• Prepares necessary patient paperwork before the patient’s appointment.
• Review EMA for information that needs to be updated.
• Updates patients' information and accurately enters it in EMA.
• Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.
• Recording and collecting patient copays and/or balances at check-in/out.
• Other duties as assigned

Qualifications: Education:

High School Diploma or GED equivalent is required.

Qualifications:

• Minimum 2-3 years of experience working at the front desk in a medical office/clinic.
• Prior dermatology or cosmetic experience is preferred.
• Patient check-in and check-out workflows.
• Prior insurance verification and scheduling experience is required.
• Knowledgeable of medical dermatology terms/CPT, ICD-10.
• Quality written and verbal communication skills.
• Quality mathematics skills.
• Professional in appearance and mannerisms.
• Able to work efficiently in a fast-paced environment
• Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
• Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice.
• Experience using EMR systems is a plus.

Our competitive benefits package includes the following:

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

Equipment Operated:

Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements:

Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.

Equal Employment Opportunity:

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.

No phone calls or agencies, please.