Front Desk Coordinator

Carter Murray; Woodstock (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

Carter Murray is seeking an Office & Client Experience Coordinator to ensure smooth day-to-day operations of a residential real estate closing office and deliver an exceptional client experience. You will work with attorneys, real estate professionals, lenders, and partners to create a welcoming, organized environment and a high-quality concierge-level service.

The role emphasizes relationship-building, client communications, and efficient closing logistics in a fast-paced, collaborative

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational skills and ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Ability to learn new systems, processes, and responsibilities.
• Strong attention to detail and commitment to follow-through.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Demonstrated ability to build and maintain professional relationships.

Responsibilities

• Develop and maintain positive relationships with real estate agents, brokers, lenders, and other partners.
• Support business development through outreach and follow-up communications.
• Represent the firm at networking events and community functions.
• Assist with marketing initiatives and social media content highlighting closings and office activities.
• Foster goodwill and strengthen the firm’s presence in the local real estate community.
• Greet clients and visitors, manage inquiries, and ensure a welcoming front office.
• Coordinate client communications and assist in ensuring a seamless closing experience.
• Support closing preparation and scheduling with attorneys and paralegals.
• Organize documents, assist with closing packages, and manage administrative workflows.

Skills

Verbal & written communication

Organizational skills

Microsoft Office

Learning new systems

Attention to detail

Confidentiality

Relationship building

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

The Office & Client Experience Coordinator plays a vital role in ensuring the smooth day-to-day operation of a residential real estate closing office while delivering an exceptional client experience. This position serves as a key administrative and relationship-building resource, helping create a professional, welcoming, and highly organized environment for clients, real estate professionals, lenders, and business partners.

Working closely with the attorney and office team, the Coordinator supports office operations, client communications, community engagement, and closing logistics. This role is ideal for a highly organized professional who enjoys building relationships, providing outstanding customer service, and contributing to a collaborative, fast-paced environment.

ESSENTIAL RESPONSIBILITIES

Relationship Management & Community Engagement

• Develop and maintain positive professional relationships with real estate agents, brokers, lenders, and other industry partners.
• Support business development efforts through outreach, follow-up communications, and relationship-building activities.
• Represent the firm at networking events, industry meetings, community functions, and other professional gatherings as appropriate.
• Assist with marketing initiatives and social media content that highlights closings, achievements, community involvement, and office activities.
• Foster goodwill and strengthen the firm's presence within the local real estate community.

Client Experience & Front Office Operations

• Serve as the first point of contact for clients, visitors, agents, and business partners.
• Greet guests professionally and create a welcoming, service-oriented office environment.
• Answer incoming calls and direct inquiries appropriately.
• Coordinate client communications and assist in ensuring a seamless closing experience.
• Maintain a clean, organized, and client-ready reception and meeting area.
• Support efforts to consistently deliver a high-quality, concierge-level customer experience.

Office Administration & Closing Support

• Coordinate daily office operations and administrative activities to ensure efficiency and organization.
• Partner with attorneys and paralegals to support closing preparation and scheduling.
• Assist with assembling closing packages, organizing documents, and managing administrative workflows.
• Coordinate signatures, document delivery, and other closing-related logistics as needed.
• Help ensure files are properly organized and prepared for upcoming closings.
• Provide administrative support during high-volume periods and assist with special projects.
• Monitor and maintain office supply inventory and coordinate purchasing as necessary.

Professional Growth & Process Support

• Develop working knowledge of residential real estate closing processes and procedures.
• Expand responsibilities over time to assist with pre-closing coordination and file preparation.
• Identify opportunities to improve organization, communication, and operational efficiency.
• Contribute to a collaborative team environment focused on service, accuracy, and continuous improvement.

IDEAL CANDIDATE

The ideal candidate is a personable, proactive, and highly organized professional who enjoys creating positive experiences for clients and business partners. They are comfortable building relationships in the community, managing multiple priorities, and taking ownership of office operations. They possess a polished and professional presence, demonstrate strong follow-through, and thrive in an environment where teamwork, service, and attention to detail are highly valued.

QUALIFICATIONS

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Experience in a customer-facing, administrative, coordination, hospitality, or professional services role.
• Experience in residential real estate, title services, mortgage lending, legal services, banking, or related industries preferred.
• Demonstrated ability to build and maintain professional relationships.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage multiple priorities effectively.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to learn new systems, processes, and responsibilities.
• Strong attention to detail and commitment to follow-through.
• Ability to maintain confidentiality and handle sensitive information with professionalism.