Front Desk Coordinator

Health Plus Management; Town of Carmel (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a Front Desk Coordinator to manage patient interactions and administrative tasks. The role involves greeting patients, managing paperwork, and ensuring smooth office operations. Ideal candidates will possess strong communication and organizational skills, with a focus on providing excellent customer service. This position offers a chance to contribute to a dynamic team in a fast-paced environment, supporting patient care and practice management.

Benefits

Competitive Salaries

Opportunities for Personal and Professional Growth

Benefits

Qualifications

• 1+ years of relevant medical administrative experience preferred.
• Knowledge of medical terminology & procedures is preferred.

Responsibilities

• Greet patients and check them in for appointments.
• Maintain daily operations by following standard procedures.
• Respond to inquiries and resolve issues.

Skills

Communication

Customer Service

Organizational Skills

Problem Solving

Time Management

Tools

Microsoft Word

Microsoft Excel

EMR

Job description

Join to apply for the Front Desk Coordinator role at Health Plus Management

Somers Orthopaedic Surgery & Sports Medicine Group has been providing expert diagnosis and treatment of musculoskeletal conditions and injuries in Carmel, Newburgh, Mount Kisco, Fishkill, New York, and Danbury, Connecticut. Somers Orthopaedic Surgery & Sports Medicine Group physicians specialize in all aspects of orthopaedic care. Somers has partnered with HealthPlus Management, a Physician Support Organization, to provide best-in-class administrative support as they continue to expand their practice. HPM currently provides practice management services to 40+ locations in NY, NJ and CT.

The Front Desk Coordinator is responsible for greeting patients, checking patients in for their appointment, ensuring all necessary paperwork has been completed, and scheduling appointments. In this role, you will set the stage for each patient’s appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff, and clinical team, while ensuring that the office is organized and runs smoothly.

Responsibilities:

• Welcoming patients, reviewing paperwork (providing assistance as necessary), checking patient into EMR, and ensuring that their chart is prepared for the visit, collecting patient payments (as necessary)
• Maintain the daily operations of the office by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Respond to inquiries and resolve issues that arise
• Perform other administrative tasks as needed

Knowledge and Experience:

• 1+ years of relevant medical administrative experience, preferred
• Experience with medical insurance/verification is a plus
• Knowledge of medical terminology & procedures is preferred
• Experience with EMR, preferred
• Strong computer skills, including Microsoft Word and Excel

Skills and Abilities:

• Excellent verbal and written communication skills
• Outstanding customer service skills
• Exceptional organizational and time-management skills; the ability to multi-task
• Adaptability and flexibility in a fast-paced environment
• Problem-solving skills and a solution-oriented mindset
• Ability to work under pressure and focus on outcomes
• A strong sense of urgency and focus in accomplishing tasks

Schedule:

Monday - Thursday, 8:00am - 4:30pm

Company Description:

Health Plus Management LLC (HPM) provides management services to medical practices specializing in Pain Management and Physical Medicine & Rehabilitation. HPM manages 50 locations throughout Long Island, NYC, Westchester, NJ, Upstate, and Connecticut. We support practices by handling administrative needs, allowing physicians and therapists to focus on patient care. We offer opportunities for personal and professional growth, competitive salaries, and benefits.