Front Desk Coordinator

North American Dental Group (NADG); Southfield (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive Benefits

401(k)

Job summary

Refresh Dental in Southfield, MI seeks a Front Desk Coordinator to greet patients and keep the front office running smoothly. You will manage scheduling, answer inquiries, and explain procedures with professionalism.

Ideal candidates have 1–5 years of dental or guest-services experience, a High School Diploma (Associate's preferred), and familiarity with dental software and MS Office. Full-time hours and competitive benefits offered.

Qualifications

• 1–5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software and MS Office.
• Strong communication, organization, and multitasking skills.
• High School Diploma or equivalent; Associate's degree preferred.

Responsibilities

• Handle co-payments, insurance verification, and daily reporting.
• Perform general front desk duties: mail, scanning, photocopying.
• Answer calls, provide information, and schedule/verify appointments.
• Explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies with professionalism and empathy.
• Track and manage appointments, including cancellations and no-shows.

Skills

Customer service

Insurance handling

Dental experience

Communication

Organization

Multitasking

Education

High School Diploma

Associate's degree (preferred)

Tools

Dental software

Microsoft Office

Job description

Front Desk Coordinator - Be the First Smile Patients See!

Location: Refresh Dental - Southfield, MI

Job Type: Full-time

About Us

At our practice, patient care isn't just what we do-it's who we are. With empathy as our guiding principle, we're dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we're equipped with the tools and support to deliver excellent care.

Your Work Schedule

Monday-Thursday: 7:45am-5:00pm

Friday: 8:45am-3:00pm

Your Role as a Front Desk Coordinator

As a Front Desk Coordinator, you'll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Key Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

What You'll Need To Succeed

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organization, and multitasking skills.

Why You'll Love Working With Us

• Paid Time Off : Competitive PTO that grows with your career.
• Comprehensive Benefits : Including 401(k).
• Career Growth : Access to continuing education and development opportunities.
• Dynamic Environment : Work in an exciting, inclusive atmosphere that values individuality and teamwork.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.

North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.

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