Front Desk Coordinator

Guardian Dentistry Partners; Pottstown (Montgomery County); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

PTO, paid holidays

Medical insurance

Vision insurance

Dental allowance

Uniform allowance

401(k) eligibility

Growth opportunities

Job summary

Pottstown Family and Cosmetic Dentistry in Pottstown, PA is seeking a Front Office Coordinator to manage patient scheduling, present treatment plans, and handle billing tasks while maintaining a welcoming reception.

The full-time role offers a $26.00 hourly wage, with schedule Monday–Thursday 8:00am–5:30pm and Friday 8:00am–2:30pm. Prior dental front desk experience is preferred.

Qualifications

• Front desk experience in medical or dental office required.
• Eaglesoft experience strongly preferred.
• Excellent oral and written communication skills.
• Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures.
• Facility with Microsoft Office and dental practice management software.
• Positively contribute to a respectful and collaborative working environment.
• Willingness to advance skills through continuing education opportunities.
• Present to work during scheduled shifts.

Responsibilities

• Maintain meticulous records for provider, insurance, and patient accounts.
• Schedule and confirm patient appointments to maximize provider schedules.
• Present treatment plans and financial responsibilities to patients.
• Address patient concerns calmly and professionally in high-pressure situations.
• Maintain a professional image and collaborate with the team.
• Support clinical staff with setup/breakdown and instrument sterilization.
• Perform other duties per management.

Skills

Dental office experience

Eaglesoft experience

Communication skills

OSHA HIPAA knowledge

Microsoft Office

Patient-focused

Continuing education

Shift adherence

Education

High School Diploma

Front desk experience in medical/dental

People management / coordination experience

Tools

Eaglesoft

Job description

Location: Pottstown Family & Cosmetic Dentistry

Pottstown, PA, US

Dental Front Office Coordinator

Full Time

$26.00 Hourly

Monday - Thursday: 8:00am - 5:30pm, Friday: 8:00am - 2:30pm

At Pottstown Family and Cosmetic Dentistry, you can expect nothing but high-quality dental services for patients of all ages. From your child's first visit, to your dental health overview, Dental CT Scan In, and teeth whitening, we got you covered. The patient experience is very important to us, and we do everything we can to make everyone feel as calm and comfortable as possible. Our dental team is dedicated to make sure you leave with a smile on your face.

Our dental office utilizes numerous types of modern technology for the most accurate and efficient diagnosis and treatment. From CEREC® technology to cone beam imaging and sedation, Pottstown has what it takes to provide a premier experience.

We are looking for a motivated, resourceful, customer-driven individual to join our team as a Front Office Coordinator. This position serves as a welcoming presence to all patients, vendors, and guests while offering day-to-day expertise in practice-level functions. This role is provided direction and responsibility for various administrative and clinical tasks daily and is assigned those responsibilities by the Practice Leader.

Duties/Responsibilities

• Maintain meticulous records to ensure all provider, insurance, and patient accounts are recorded and posted correctly.
• Schedule and confirm patient appointments to maximize the provider schedules.
• Present treatment plans and financial responsibilities effectively to patients.
• Address patient concerns while remaining calm, effective, and even-tempered in high-pressure circumstances.
• Maintain a positive and professional image, both individually and within the workspace.
• Consistently meet the expectations and responsibilities of the Practice Leader and practice needs.
• Assist and support clinical team as needed in areas such as set up/break down of dental operatory and instrument sterilization.
• Other assigned duties and responsibilities per management.

Required Skills/Abilities

• Medical or Dental office experience required
• Eaglesoft experience strongly preferred.
• Excellent oral and written communication skills.
• Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures.
• Facility with Microsoft Office and dental practice management software.
• Positively contribute to a respectful and collaborative working environment with coworkers.
• Facilitate patient comfort, care, and satisfaction consistently.
• Willingness to advance skills through continuing education opportunities.
• Present to work during scheduled shifts.

Education And Experience

• High School Degree.
• Prior front desk experience in a medical or dental office.
• People management or staff/ project coordination experience.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing and bending.

Must be able to lift <15 pounds at times.

Benefits for Full-Time Employees*

• PTO, paid holidays, office closure days
• Medical
• Vision
• Dental allowance
• Uniform allowance, as needed
• 401(k) Eligibility
• And many more!
• Benefits are subject to change and eligibility

The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice.

FLSA Status

Non-Exempt

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.