Front Desk Coordinator

Carolina Health Specialists; Myrtle Beach (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

PTO

Sick time

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Company paid life insurance

401k

Job summary

Carolina Health Specialists in Myrtle Beach seeks a Front Desk Coordinator to manage check-in/check-out, greet patients, and support front desk operations. Strong computer and customer service skills essential; travel between offices may be required.

Mon-Thu 7:45AM-5:15PM and Fri 8AM-12PM; no nights or weekends. Benefits include medical, dental, vision, disability, life insurance, 401k, paid holidays, PTO and sick time.

Qualifications

• High school diploma or GED required.
• Minimum of one year experience in customer service; healthcare receptionist preferred.
• Ability to communicate clearly in person and on the phone; strong organization.

Responsibilities

• Greets customers in a polite, prompt, helpful manner.
• Answers phone calls and handles requests efficiently.
• Process paperwork, check-in/check-out patients, and assist billing as needed.
• Update demographics, collect co-pays, verify insurance, and load insurance data.
• Schedule lab appointments and follow-up visits; maintain waiting area.

Skills

Customer service

Communication skills

Multi-tasking

Computer skills

Phone etiquette

Education

High school diploma or GED

Tools

Epion iPad

EMR system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Coordinator

Full Time Clerical Myrtle Beach, SC, US

3 days ago Requisition ID: 1781

FRONT DESK COORDINATOR needed for busy medical practice in Myrtle Beach. Must have excellent computer and customer service skills. Hours are M-TH 7:45AM-5:15PM & 8AM-12PM FRI. No nights or weekends! Excellent pay and benefits including paid holidays, PTO and sick time, medical, dental, vision, short-term and long-term disability, company paid life insurance, pre-paid legal, identity theft, and 401k offered. Must be able to travel between offices.

GENERAL SUMMARY OF DUTIES: Responsible for greeting customers, providing information, communicating with departments, scheduling appointments, and checking patients in and out.

REPORTS TO: Office Manager

SUPERVISION EXERCISED: None

ESSENTIAL FUNCTIONS:

• Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions for check in and check out processes.
• Answers phone in pleasant manner and deals with customer needs expeditiously.
• Completes all necessary paperwork such as encounter forms, updates . . Uses computer system to generate information necessary for billing.
• Checks patient in and/or out in a timely, professional manner and ensures that patients are not checked in late or after their scheduled time.
• Updates patient demographic information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
• Verifies and updates insurance and ensures that insurance packages are properly loaded during check-in process, and insurance cards are updated and on file.
• Ensures that patients are in network and eligible at time of service.
• Collects balances, deductibles, and co-pays at the time of service.
• Sets up payment plans for patients with unpaid, outstanding balances.
• Schedules lab appointments, AWVs, and follow-up appointments.
• Maintains clean, orderly waiting area including work area, bathrooms.
• Completes photocopying, computer input/typing, and mail sorting.
• Responsible for calling upcoming scheduled patients regarding their balances.
• Prepares bank deposits and reconciliation at the end of the day.
• Always maintains confidentiality of all patient information.
• Open and close office on time each day, when applicable.

ADDITIONAL TASKS THAT MAY BE REQUIRED:

• Scanning Documents
• Office Supply Orders
• Prior Authorizations
• Working Buckets within the EMR system
• Barcoding
• Medical Records Preparation

KNOWLEDGE:

• Knowledge of check-in and check-out procedures.
• Knowledge of reception tasks, clinic policies and procedures, and paperwork
• Knowledge of how to use office equipment including phone, computer, fax, and Epion IPad.
• Knowledge of customer service concepts and techniques.
• Knowledge of Electronic Medical Records systems.
• Knowledge of customer service concepts and techniques.

SKILLS:

• Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
• Skill in customer service principles by creating a pleasant waiting room atmosphere.
• The job holder must demonstrate current competencies applicable to job position.
• Must demonstrate adequate computer skills at the time of hire.

EDUCATION: High school diploma or GED required

EXPERIENCE: Minimum of one year experience in customer service setting and , preferably six months receptionist experience in health care setting and experience with office equipment.

REQUIREMENTS:

May be required to travel between offices if hired for the company float pool or if assistance is needed at other offices due to staffing issues and shortages.

ABILITIES:

• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral written instructions.
• Ability to Multi-task.

ENVIRONMENTAL/WORKING CONDITIONS: Office setting, well-ventilated and well lighted.

PHYSICAL DEMANDS:

• Sitting for 7-8 hours/day.
• Requires eye-hand coordination and finger dexterity
• Vision must be corrected to 20/20 and hearing must be in normal range
• Must be able to view computer screens for long periods
• Occasional stress related to workload and patients with problems

This description is intended to provide only basic guidelines for meeting job requirements . Responsibilities, knowledge, skills, abilities and working conditions may change as need s evolve and specific job locations is determined (i.e. check in versus check out, f loat, etc.)