Front Desk Coordinator

Universal Technical Institute; Long Beach (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Most Weekends OFF

Paid Training

Tuition for you & family (UTI or Con­c

Medical/Dental/Vision/Life Insurance

401K & Paid Holidays

Paid Parental Leave

Job summary

Universal Technical Institute, Inc. is seeking a Front Desk Coordinator in Long Beach, CA. The role involves greeting visitors, answering phones, and providing clerical support to Admissions teams in a fast-paced environment.

Candidates should have a High School diploma or GED and customer service experience. Some weekend shifts and event assistance may be required; weekends off on most schedules, and paid training is provided.

Qualifications

• High School diploma or GED required.
• Experience with multi-line phone systems preferred.
• Customer service experience required.
• Excellent communication and professional demeanor essential.

Responsibilities

• Greet visitors and register at the Front Desk; direct to staff.
• Answer incoming calls promptly and professionally; route to proper department.
• Provide excellent customer service to external and internal customers.
• Receive mail and logs; distribute to proper departments.
• Provide administrative support to Admissions and other departments.
• Assist with campus events and tours; some night/weekend shifts may be required.

Skills

Customer service

Multiline phone handling

Public speaking

MS Office

Education

High School diploma or GED

Job description

Position Overview

Perform activities in support of meeting prospective students and other visitors, answering phone calls, and miscellaneous clerical duties. The Front Desk Coordinator often serves as the first impression of UTI, therefore, the ability to establish credibility and rapport quickly is critical for success in this role. Additionally, the person in this position must be friendly and genuinely interested in the needs of others, ranging from potential students and their families to other employees at UTI and our industry partners.As Brand ambassador for guest experience, the ideal candidate for this role will be able to work well with others in a fast-paced environment. Detail-oriented work is also a focus of this job, and those details need to be handled quickly, correctly, and efficiently to maintain and grow relationships with external and internal customers.

What We Offer

• $20-$25 per hour
• Most Weekends OFF
• Paid Training
• FREE UTI or Concorde Tuition for you AND your Immediate Family
• Medical/Dental/Vision/Life Ins/STD & LTD Ins
• 401K, Paid Holidays, Paid Time Off
• Paid Parental Leave

What You'll Do

• Greet visitors, have all individuals register at the Front Desk, and direct visitors to appropriate staff members.
• Answer all incoming lines in a prompt, professional manner, and route to the proper department.
• Provide excellent customer service to external and internal customers.
• Receive incoming mail, log overnight packages, sort mail, and distribute to proper departments.
• May process incoming checks and send to proper departments.
• Provide administrative support to a variety of departments, Field Admissions, Campus Admissions, other support departments.
• Assist with campus events, Open House, Orientation, Graduation, etc. Some night and weekend shifts will be required.
• May assist in scheduling, coordinating, and delivering professional tours of the location for prospective and enrolled students/families.
• Provides feedback to necessary parties regarding tours, high school visitations and other visitors as needed.
• Maintains and relays current knowledge of course offerings and campus activities.
• Maintains accurate records of guest, vendors and visitors that have toured the facility.
• Manages inventory levels of marketing and promotional materials for the admission department.
• Assists Supervisor of Admissions Support, Campus Admissions Manager or Corporate Office Admissions in paperwork and duties that support the admissions teams.
• Perform clerical and/or keyboarding duties as needed.
• Other duties as assigned

What You'll Bring

Education / Experience

• High School diploma or GED required.
• Previous experience with multi-line phone system strongly preferred.
• Customer Service experience required.

Skills

• Ability to work in a fast-paced and highly visible environment.
• Ability to maintain a professional and approachable demeanor.
• Ability to communicate effectively with all levels of employees and visitors (written and verbal).
• Ability to work well with a variety of styles and personalities.
• Possess excellent customer service skills.
• Knowledge of Microsoft Office software
• Confidence in public speaking
• Strong keyboarding skills

Abilities

• Must be able to lift, carry, push, or pull up to 10 pounds or less 5% of the workday.
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday.
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday.
• Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.

Work Environment

• Work is performed indoors in a climate-controlled environment.
• This position is designated as Onsite.

About Us

Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.