Front Desk Coordinator

North American Dental Group; Lombard (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading dental practice in Lombard, IL seeks a Front Desk Coordinator to be the welcoming face for patients. The role entails managing appointments, handling financial tasks, and ensuring an excellent patient experience. Ideal candidates are organized, communicative, and can thrive in a fast-paced environment. Enjoy competitive benefits, PTO, and opportunities for career growth in an inclusive workplace.

Benefits

Paid Time Off

Comprehensive Benefits including 401(k)

Career Growth Opportunities

Dynamic Work Environment

Qualifications

• 1-5 years of customer service, insurance, or dental experience preferred.
• Strong communication, organizational, and multitasking skills.
• Familiarity with dental software and willingness to learn new programs.

Responsibilities

• Handle financial tasks like co-payment collection and insurance verification.
• Perform administrative duties, answer calls, and schedule appointments.
• Explain dental procedures and policies to patients.

Skills

Customer service

Multitasking

Organizational skills

Communication

Education

High School Diploma or equivalent

Associate’s degree (preferred)

Tools

Dental software

Microsoft Office

Job description

Overview

Front Desk Coordinator – Be the First Smile Patients See!

Location: Grove Dental - Lombard, IL

Job Type: Full-time

About UsAt our practice, patient care isn’t just what we do—it’s who we are. With empathy as our guiding principle, we’re dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we’re equipped with the tools and support to deliver excellent care.

Your Work Schedule

Monday-Friday: 7:45am-6:00pm

(2) Saturdays a Month: 6:45am-2:00pm

Your Role as a Front Desk CoordinatorAs a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Key Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

What You’ll Need to Succeed

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Why You’ll Love Working With Us

• Paid Time Off: Competitive PTO that grows with your career.
• Comprehensive Benefits: Including 401(k).
• Career Growth: Access to continuing education and development opportunities.
• Dynamic Environment: Work in an exciting, inclusive atmosphere that values individuality and teamwork.

Equal Opportunity EmployerWe celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.

Ready to Make a Great First Impression?Apply now and join a team that’s redefining dental care for the better!

North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.

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