Front Desk Coordinator

US Oral Surgery Management; Latham (NY); On-site; USD 30,000 - 40,000; Part time

Job summary

US Oral Surgery Management in Latham, NY is seeking a dedicated Front Desk / Patient Coordinator for a part-time role. You will manage patient check-ins and ensure a welcoming environment, playing a crucial role in enhancing patient experiences.

The ideal candidate has a high school diploma, customer service experience, and familiarity with practice management software. The role is vital for maintaining efficient operations and positive patient relationships.

Join our dynamic team and contribute to outstanding patient care.

Qualifications

• Patient-centric attitude enhancing satisfaction and efficiency.
• Previous oral surgery or dental experience is preferred.
• Demonstrated ability to multitask in a fast-paced environment.
• Superior verbal and written communication skills.

Responsibilities

• Greet patients warmly and manage the digital check-in process.
• Oversee online registration platform and ensure accuracy of patient files.
• Answer inquiries professionally and manage calls with referring offices.
• Collaborate with other professionals for administrative tasks.

Skills

Customer Service Expertise

Communication Skills

Multitasking Ability

Administrative Skills

Tech-Savvy

Education

Completion of high school or equivalent

Tools

Practice management software (OMSVision or similar)

Job description

Front Desk / Patient Coordinator – Oral Surgery (Part-Time)

Schedule: 3 days/week (Monday, Tuesday, Thursday) | 7:00 AM – 4:00 PM

East Hudson Oral & Maxillofacial Surgery
930 Albany Shaker Rd Suite 106, Latham, NY 12110

Position Purpose

We are seeking a dynamic and dedicated Front Desk Office Coordinator to join our top-tier Oral Surgery Practice. Our rewarding environment is perfect for high‑performing team members looking to make a meaningful impact on patient experiences and practice efficiency.

As our Front Desk Coordinator, you are the face of our practice. You will ensure our digital check‑in systems run flawlessly and our patients feel genuinely cared for.

Principal Responsibilities And Duties

• The Patient Experience: Warmly greet patients, manage a smooth digital check‑in process, and maintain an inviting reception environment.
• Digital Intake Management: Oversee our online registration platform, ensuring all patient files, demographics, and referral details are complete and compliant prior to arrival.
• Communication Hub: Answer incoming inquiries with exceptional professionalism, route calls effectively, and manage correspondence with referring dental offices.
• Team Collaboration: Work closely with other professionals to form a highly effective team, handling administrative tasks seamlessly.
• Versatility and Adaptability: Embrace a wide range of responsibilities and opportunities for learning and growth within the practice.

Minimum Qualifications

• Patient-Centric Attitude: Genuinely serve our patients at every level, enhancing patient satisfaction and increasing office efficiency.
• Positive Impact: Positively influence patients, coworkers, referring offices, and the practice as a whole.
• Educational Background: Completion of high school or equivalent is required.
• Experience Preferred: Previous oral surgery, dental, or medical experience is preferred.
• Administrative Skills: Proven administrative experience with a track record of growth or improvement within previous positions.
• Multitasking Ability: Demonstrated ability to multitask and be a self-starter in a fast‑paced environment.
• Customer Service Expertise: Experienced with customer service techniques, ensuring a superior patient experience.
• Communication Skills: Superior communication skills, both verbal and written, are essential for effective interaction with patients and team members.
• Adaptability: Willingness to take on other duties as assigned and adapt to the evolving needs of the practice.

Key Skills

• Tech‑Savvy: Comfortable navigating practice management software (OMSVision or similar software experience is highly valued) and operating in a modern, chartless environment.
• Hospitality Mindset: A natural ability to build rapport quickly, show deep empathy, and deliver a five-star service experience to anxious patients.
• Reliability: Punctuality is essential, as our day begins promptly at 7:00 AM to prepare for our first patients.

About Us

By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward‑thinking organization made up of best‑in‑class Oral and Maxillofacial practices.

POWER Values

• Passion for Patient Care
• Outstanding Results
• Winning Attitude
• Embracing Continuous Improvement
• Respect for Self and Others

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.