Front Desk Coordinator

Ignite Human Capital; Las Gallinas (CA); On-site; USD 32,000 - 37,000; Part time

Job summary

Pelvic Path in San Rafael, CA is seeking a Front Desk Coordinator / Medical Receptionist to greet patients, handle calls, and manage digital onboarding. This part-time role supports a peaceful outpatient clinic focused on 1-on-1 care.

The ideal candidate has 1+ year front desk or medical receptionist experience, strong communication, privacy compliance, and comfort with EMR software and Google Workspace. In-person work with a consistent schedule in Marin County.

Qualifications

• 1+ years of front desk, receptionist, or customer service experience, preferably in a medical setting.
• Exceptional verbal and written communication with empathy and active listening.
• Tech-savvy with EMR software, Google Workspace, and online scheduling platforms.
• Knowledge of HIPAA compliance and patient confidentiality.

Responsibilities

• Greet arriving patients warmly and answer calls; manage emails and digital onboarding forms.
• Coordinate therapist schedules, follow-up appointments, and waitlists to ensure clinic flow.
• Process payments, issue receipts, and generate invoices using clinic software.
• Provide light administrative support to therapists (e.g., intake folders, patient charts).
• Maintain neat, stocked reception and waiting areas.

Skills

Front desk experience

Communication

EMR software

HIPAA knowledge

Tools

EMR software

Google Workspace

Online scheduling platforms

Job description

Front Desk Coordinator – Healthcare / Outpatient Clinic (Part-Time)

Location: San Rafael, CA

Job Type: Part-Time (20+ hours/week)

Compensation: $23.00 – $27.00 / hour (commensurate with experience)

About the Role

Are you an organized, empathetic customer service professional looking for a meaningful role in a peaceful healthcare setting?

Pelvic Path is a premier, specialized outpatient physical therapy practice in San Rafael, CA. We provide compassionate, 1-on-1 care in a boutique clinical environment. We are seeking a reliable, warm Front Desk Coordinator / Medical Receptionist to serve as the face and voice of our clinic, manage front office operations, and ensure a smooth, welcoming experience for our patients.

Why Join Our Team?

• Supportive Work Culture: Join a collaborative, high-care clinic that values patient experience over high-volume turnover.
• Predictable Schedule: Part-Time schedule (20+ hours/week) with consistent shifts.
• Peaceful Environment: Work in a calm, modern, and beautiful boutique clinic in Marin County.

Key Responsibilities

• Patient Experience & Reception: Greet arriving patients warmly, answer incoming calls, manage email inquiries, and guide clients through digital onboarding and intake forms.
• Schedule & Flow Management: Manage therapist schedules, coordinate follow-up appointments, reduce schedule gaps, and handle waitlists to ensure optimal clinic flow.
• Payment Processing & Billing Admin: Collect payments, process credit cards, issue receipts, and generate superbills/invoices using our streamlined software.
• Clinical & Administrative Support: Provide light administrative assistance to Physical Therapists (e.g., preparing intake folders, organising patient charts, sending home exercise programs).
• Clinic Space Maintenance: Keep the reception area, waiting room, and common areas neat, sanitized, organised, and fully stocked with supplies and amenities.

Qualifications & Skills

• Experience: 1+ years of front desk, receptionist, or customer service experience (experience in a medical clinic, physical therapy practice, wellness clinic, or boutique studio preferred).
• Communication: Exceptional verbal and written communication skills with strong empathy and active listening.
• Tech-Savvy: Tech-competent and comfortable using Electronic Medical Record (EMR) software, Google Workspace, and online scheduling platforms.
• Privacy & Compliance: Knowledge of HIPAA compliance and strict adherence to maintaining patient confidentiality.
• Attributes: Detail-oriented, highly punctual, reliable, and skilled at multi-tasking in an organised manner.

Schedule & Shift Details

• Shift Type: Part-Time (20+ hours/week)
• Schedule: Set days/shifts to be finalized upon hire (e.g., consistent morning or afternoon blocks)
• Location: In-person at our San Rafael, CA practice site