Front Desk Coordinator

Penn Medicine, University of Pennsylvania Health System; Huntingdon Valley (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Penn Medicine is seeking a frontline administrator to greet and schedule patients, check in, and provide essential clerical support to keep a busy medical office running smoothly.

Responsibilities include scheduling, greeting, insurance verification, data entry in ECW, handling co-pays, and coordinating referrals. Strong customer service, organizational skills, and experience in a medical office are preferred.

Qualifications

• H.S. Diploma/GED (Required)
• Medical office experience preferred

Responsibilities

• Schedule patients according to scheduling criteria. Allow appropriate time intervals between patients. Direct new patients to arrive 15 minutes early to complete applicable paperwork.
• Direct patients to obtain studies and/or medical records to bring to their appointment.
• Act as a resource to patients to obtain medical records.
• If applicable, process referrals or direct patients to obtain referrals from their insurance carrier prior to office visit.
• Greet patients at the front desk.
• Scan insurance card(s) and photo ID into ECW.
• Verify insurance is active.
• Collect applicable co-pays.
• Direct patients to complete paperwork and check for completion.
• Retrieve referrals from Navinet, if applicable.
• Answer promptly before the third ring in a courteous and professional manner.
• Transfer call to appropriate department.
• Take and relay messages in a timely manner.
• Obtains pre-certifications for any testing ordered by physicians.
• Troubleshoot problems with computers, fax machines, and printers.
• Fax reports as requested through ECW.
• Send medical records requests to appropriate party.
• Enters patient demographic information into ECW in order to complete the information necessary for complete and accurate billing.
• Enters required information for quality, incentive and other measurement initiatives required of the practice.
• Enters certain clinical information as required for complete and accurate medical records.

Skills

Scheduling

Front desk

Customer service

Data entry

Phone etiquette

Insurance verification

Education

High School Diploma or GED

Tools

ECW

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary

• Responsible for greeting, scheduling and checking in patients. Provides clerical support to ensure smooth office operations.

Responsibilities

• 1. Schedule Patients.
• Schedule patients following appointment scheduling criteria. Allow appropriate time intervals between patients. Direct new patients to arrive 15 minutes early to complete applicable paperwork.
• Direct patients to obtain studies and/or medical records to bring to their appointment.
• Act as a resource to patients to obtain medical records.
• If applicable, process referrals or direct patients to obtain referrals from their insurance carrier prior to office visit.
• 2. Meet and Greet Patients
• Greet patients at the front desk.
• Scan insurance card(s) and photo ID into ECW.
• Verify insurance is active.
• Collect applicable co-pays.
• Direct patients to complete paperwork and check for completion.
• Retrieve referrals from Navinet, if applicable.
• 3. Answer Telephone
• Answer promptly before the third ring in a courteous and professional manner.
• Transfer call to appropriate department.
• Take and relay messages in a timely manner.
• 4. Office Operations and Administrative Tasks
• Obtains pre-certifications for any testing ordered by physicians.
• Troubleshoot problems with computers, fax machines, and printers.
• Fax reports as requested through ECW.
• Send medical records requests to appropriate party.
• 5. Data entry into ECW billing
• Enters patient demographic information into ECW in order to complete the information necessary for complete and accurate billing.
• Enters required information for quality, incentive and other measurement initiatives required of the practice.
• Enters certain clinical information as required for complete and accurate medical records.

Credentials

Education or Equivalent Experience

• H.S. Diploma/GED (Required)
• Medical office experience preferred

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.