Front Desk-Ma Speciality Non-Cert-Phys

Penn Medicine; Doylestown (Bucks County); On-site; USD 36,000 - 48,000; Full time

Job summary

Penn Medicine is seeking personnel to support front desk and clinical teams in our Bucks County/Doylestown setting. Responsibilities include reception, patient check-in/out, scheduling, telephone service, and assisting physicians with patient care as part of the care team.

Candidates should be committed to compassionate service, able to maintain confidentiality, and comfortable navigating EMR systems and basic billing steps.

Qualifications

• Front desk duties including check-in/check-out and appointment scheduling.
• Assist physicians with patient care and clerical tasks.
• Maintain patient records with confidentiality.

Responsibilities

• Greet patients and verify insurance.
• Schedule tests and follow-up visits.
• Maintain EMR documentation and billing prep.

Skills

Customer service

Scheduling

EMR knowledge

Front desk operations

Education

High school diploma or equivalent

Tools

EMR software

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• Responsible for performing a variety of duties dependent upon assignment. Position will be assigned based on practice need and will flex between front desk and clinical area based on assessment of daily needs. Front desk coordinator primary functions: Providing reception, scheduling, patient check-in, patient check-out, telephone service, and other patient-related services. Medical assistant primary functions: Assist physicians with patient care and handling clerical, environmental and organization tasks.

Responsibilities:

• General: 1. Professional and courteous customer relations — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 2. Performs selected clerical, clinical and administrative duties, and assists physicians as part of the care team Maintains the electronic records both EPM and EMR. Must maintain a current and valid driver’s license. Ability to communicate promptly and professionally; answer telephone calls and routes calls appropriately. Liaise with patients and their families in a compassionate and courteous manner Maintains strict confidentiality; and treats staff, physicians, patients and visitors with respect Front Desk: 3. Scheduling and Verification Greets patients and assists them appropriately during the check-in process, verifies insurance and verifies referral process has been completed May be required to either check in or check out patients according to your assignment. Schedule patient’s next appointment / schedule any test as physician directed May be responsible for completing testing pre-certifications Explains and verifies financial requirements to the patients or responsible parties and collects copays as required Ensures that a new patient information sheet is filled out on all patients annually and that necessary information changes are made at each visit Prepare and submit accurate billing charges for processing Clinical 4. Patient Care Fulfills patient care responsibilities as assigned. Accurately records patient information in EMR system Provide telephone support and communication as part of clinical team and as assigned. Maintain excellent base and working knowledge of clinical information. This should include by not be limited to basic understanding of diagnosis; current, primary medications—brand and generic names.

Credentials:

Education or Equivalent Experience:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.