Front Desk Coordinator

North American Dental Group (NADG); Franklin (TN); Sur place; USD 26 000 - 38 000; Temps partiel

Avantages offerts par ce poste

Health, Dental and Vision Insurance

Healthcare Spending Account

Paid Time Off

401k

Voluntary Life & Disability

Employee Assistance Program

Referral Program

Employee Discount Program

Résumé du poste

North American Dental Group is seeking a part-time Front Desk Coordinator/Treatment Plan Coordinator to support patient intake, scheduling, and plan coordination. The role will be cross-trained between front desk duties and treatment plan coordination, with flexible hours as needed.

The position emphasizes accurate financial handling, insurance verification, and patient communication in a fast-paced dental office setting.

Qualifications

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and Microsoft Office programs; willingness to learn new tools.

Responsabilités

• Handle financial information, insurance verification, and end-of-day reporting with accuracy.
• Clerical tasks: sorting, opening mail, scanning, photocopying; greet visitors and answer calls; schedule and confirm appointments.
• Explain procedures to patients using dental knowledge.
• Present policies, collect co-pays, and verify insurance coverage.
• Track no-shows, cancellations, and late arrivals.
• Assist patients in prioritizing treatment and scheduling/payment plans.
• Present treatment plans and chair-side planning.
• Maintain friendly, professional, organized demeanor and multitask.
• Conduct treatment plan consultations addressing patient questions and concerns.

Connaissances

Customer service

Dental software

MS Office

Formation

High School Diploma or equivalent

Associate's degree preferred

Description du poste

As needed Front Desk Coordinator/Treatment Plan Coordinator

\"Open Up\" to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.

This position will be cross train between Front Desk and Treatment plan Coordinating, it will be a temp/part time as needed

Responsibilities

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free


• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.


• Explains procedures and/or services to patients using dental knowledge.


• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.


• Tracks appointments due to no-shows, cancellations, and late arrivals


• Assists the patient in prioritizing the treatment and establishing a plan for scheduling and payment for dental services.


• Case presentation and acceptance including chair-side treatment planning.


• Friendly, professional, organized, work with a sense of urgency, and able to manage multiple tasks throughout the day.


• Conducts treatment plan consultations with new and existing patients to address patient concerns and answer questions regarding dental treatment plans.

Qualifications

• High School Diploma or equivalent (Associate's degree preferred)


• 1-5 years of customer service, insurance, or dental experience preferred


• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

Benefits

• Health, Dental and Vision Insurance (Full-time employees)


• Healthcare Spending Account


• Paid Time Off


• 401k


• Voluntary Life & Disability Insurance


• Employee Assistance Program


• Referral Program


• Employee Discount Program

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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