Front Desk Coordinator

North American Dental Group; Fieldcrest (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

Join North American Dental Group as a Front Desk Coordinator, where you'll provide exceptional patient care and support. You'll manage clerical tasks, handle financial information, and ensure a smooth scheduling process. We value dependability and offer a supportive environment for those passionate about improving oral health.

Qualifications

• High School Diploma or equivalent required, Associate’s degree preferred.
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and Microsoft Office programs.

Responsibilities

• Handle financial information and perform insurance verification.
• Perform clerical tasks like sorting and scheduling appointments.
• Explain procedures and financial policies to patients.

Skills

Dependability

Quality Control

Customer Service

Communication

Education

High School Diploma or equivalent

Associate’s degree

Tools

Dental Software

Microsoft Office

Job description

Overview

Front Desk Coordinator

“Open Up” to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team— help us pioneer a new culture of dentistry.

Smiling from Open to Close:

Monday-Thursday:8:00 am - 4:00 pm

Responsibilities

Skills Required to Make a Great “Impression” on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Qualifications

So How Can You “Fill” This Role?

• High School Diploma or equivalent (Associate’s degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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