Front Desk Coordinator

CH01 CHE Fresenius Medical Care (Schweiz) AG; Corpus Christi (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

Azura’s outpatient vascular centers, part of Fresenius Medical Care, seeks a Patient Services Coordinator to manage scheduling, pre-procedure communication, medical record entry, and payer data. This on-site role supports a patient-focused team in a calm ambulatory setting with a Monday–Friday schedule and no weekends.

You will verify insurance, assist with admissions and transportation, maintain patient charts, and ensure accurate data in the EMR.

Qualifications

• 1–2 years of related experience in a medical setting with insurance billing.
• Proficient in computers and Microsoft Office.
• Excellent communication skills, verbal and written.

Responsibilities

• Schedule and input all appointments in scheduling module.
• Assure all pre-procedure/preoperative activities are scheduled or completed.
• Manage patient cancellations and center schedule changes.
• Print patient schedule and pull patient charts daily.
• Facilitate admissions by collecting identification and insurance info.
• Maintain and file medical and financial records confidentially.

Skills

Scheduling

Patient communication

EMR data entry

Insurance verification

Phone handling

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

EMR systems

Job description

Enjoy a predictable Monday through Friday schedule with no weekends, no holidays, and no on-call requirements. Azura’s outpatient vascular centers provide a collaborative, patient-focused environment where team members deliver high-quality care using advanced technology in a comfortable ambulatory setting. Although Azura is part of Fresenius Medical Care, this is not a dialysis position, and our centers do not provide dialysis treatment. Our teams perform minimally invasive vascular procedures, including procedures that support and maintain dialysis access. This setting offers the opportunity to build strong patient relationships while maintaining an excellent work-life balance.

PURPOSE AND SCOPE:

As the Patient Services Coordinator this position coordinates scheduling pre-procedure communication medical record documents EMR demographic data entry requirements for payers and Revenue Cycle greets patients and answers multi-line telephone and fax.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Schedule and input all appointments scheduling module in a timely and efficient manner.
• Assure all pre-procedure/preoperative activities are scheduled or completed.
• Manages patient cancellations center cancellations (e.g. equipment issues) and additions to schedule in accordance to center scheduling parameters.
• Print patient schedule and pull patient charts daily.
• Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
• Assemble file and maintain patient medical records and financial records in a confidential and secure manner
• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
• Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
• Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to reference sources.
• Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy.
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• Coordinates collection processing maintenance storage retrieval documentation and distribution of medical records per policy and procedure.
• Assures documentation of logs of medical record release.
• Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversees the materials going in and out of the office including inventory shipments and deliveries.
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. Day to day work includes desk and computer work and interaction with patients facility staff and physicians.

SUPERVISION:

None

EDUCATION:

High School Diploma or an equivalent combination of education and experience Associate Degree or higher preferred

EXPERIENCE AND REQUIRED SKILLS:

1 – 2 years’ related experience preferably in a medical setting with insurance billing. Proficient in the use of computers and related software such as Microsoft Office is necessary. Excellent communication skills – verbal and written. Ability to handle several tasks simultaneously. Ability to adapt to supporting software applications. Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

" Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors Creating a future worth living. For patients. Worldwide. Every day.

Fresenius Medical Care is the world’s leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.