Front Desk Coordinator

Northwestern Mutual; Altoona (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwestern Mutual in Wisconsin is seeking a Front Desk Coordinator to greet visitors, answer calls, and manage the reception area as the first point of contact for clients and staff.

You will provide administrative support to financial representatives, handle mail and copies, maintain office supplies, and assist with special projects as directed by the Office Manager. Strong communication and organizational skills are essential.

Qualifications

• Basic computer and Microsoft Office experience.
• Multi-line phone experience preferred.
• Customer service experience strongly preferred.
• Ability to handle detailed work with high degree of accuracy.
• Excellent interpersonal skills.
• Experience in problem-solving.
• High level of organizational skills.
• Excellent written and oral communication skills.
• Professional office skills.
• Ability to take independent action to make sound decisions.
• Ability to multi-task.
• Ability to be flexible and open-minded.
• Ability to work effectively with people at all levels.

Responsibilities

• Greet visitors and direct them appropriately.
• Answer, screen and record telephone calls.
• Maintain telephone system and agency directory.
• Train new personnel on how to use the phone system.
• Process incoming and outgoing mail; deliver outgoing mail to Post Office.
• Maintain the reception area.
• Make copies, send and distribute faxes and maintain copy and fax machines.
• Maintain inventory and order office supplies as needed.
• Answer basic policy owner/policy benefit questions.
• Act as administrative support for financial representatives/staff as needed.
• Complete and/or assist with projects as assigned by the Office Manager/Director of Operations.
• Cross-train in other support roles.

Skills

Multi-line phone

Customer service

Microsoft Office

Organizational skills

Communication

Problem solving

Attention to detail

Independent decision making

Teamwork

Flexibility

Tools

Microsoft Office

Job description

Front Desk Coordinator

Northwestern Mutual is a rapidly growing, integrated financial services firm. We proudly represent the 165-year tradition of Northwestern Mutual, which has recently been recognized as one of the largest and fastest growing Broker/Dealers in the industry. The rapid growth of our firm brings an opportunity to join one of Northwestern Mutual’s premier teams as a Front Desk Coordinator.

General Responsibilities:

Specific responsibilities include but will not be limited to:

• Greet visitors and direct them appropriately
• Answer, screen and record telephone calls
• Maintain telephone system and agency directory
• Train new personnel on how to use the phone system
• Process incoming and outgoing mail; deliver outgoing mail to Post Office
• Maintain the reception area
• Make copies, send and distribute faxes and maintain copy and fax machines
• Maintain inventory and order office supplies as needed
• Answer basic policy owner/policy benefit questions
• Act as administrative support for financial representatives/staff as needed
• Complete and/or assist with projects as assigned by the Office Manager/Director of Operations
• Cross-train in other support roles

Qualifications:

It is recommended that the Front Desk Coordinator/Administrative Support position have the following qualifications:

• Basic computer and Microsoft Office experience
• Multi-line phone experience preferred
• Customer service experience strongly preferred
• Ability to handle detailed work with high degree of accuracy
• Excellent interpersonal skills
• Experience in problem-solving
• High level of organizational skills
• Excellent written and oral communication skills
• Professional office skills
• Ability to take independent action to make sound decisions
• Ability to multi-task
• Ability to be flexible and open-minded.
• Ability to work effectively with people at all levels