Front Desk Concierge Primary Care Float

AdventHealth; Ocoee (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

AdventHealth is seeking a passionate Front Desk Concierge who will establish a positive patient experience in a healthcare setting. This full-time position involves scheduling, registration, and providing exceptional customer service. The role emphasizes integrity, compassion, and effective communication while supporting patients and their families throughout their visit.

Benefits

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Qualifications

• High school diploma or equivalency required.
• Previous customer service experience preferred.
• Demonstrates behavior aligned with core values like Integrity and Compassion.

Responsibilities

• Establishes patient experience and ensures high levels of customer service.
• Handles patient registration and inquiries efficiently.
• Manages communication with patients and their families.

Skills

Customer Service

Communication

Integrity

Compassion

Education

High school diploma or equivalency

Job description

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Front Desk Concierge - AdventHealth Centra Care

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
  
  

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: A two week rotating schedule of 10-12 hour weekday shifts and rotating weekends from 8-5

Location: 11001 W COLONIAL DR, Ocoee, 34761

The Role You’ll Contribute

The Front Office receptionist is a passionate, energetic, and service oriented professional. Under supervision of the Practice Manager, the Front Desk Concierge establishes the patient’s overall experience by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for creating a pleasant experience for patients across access related activities including scheduling, registration and pre/post visit communications.

The Value You’ll Bring To The Team

• Demonstrates through behavior AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
• Drives customer service initiatives by creating and owning the patient experience
• Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
• Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data
• Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
• Handles “release of information” requests for patients, referring offices, other medical facilities, attorneys & insurance companies.
  
  

Minimum Qualifications

The expertise and experiences you’ll need to succeed:

• High school diploma or equivalency
  
  

Preferred Qualifications

• Previous customer service experience (Hospitality, Retail, or Medical)
• Prior pediatric experience (for Kids Urgent Care Centers)
  
  

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at AdventHealth by 2x

Get notified about new Concierge jobs in Ocoee, FL.

Luxury Vacation Club Concierge ($20/hr + Commission)

Concierge Customer Service Representative

In House Vacation Sales Concierge (Preferred Check-in)

In House Vacation Sales Concierge (Preferred Check-in)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.