Front Desk Concierge – Full-Time (Assisted Living)

The Bristal; Woodmere (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

The Bristal in North Woodmere, NY is seeking a Concierge for a full-time, on-site role working Sunday through Thursday, 7am to 3pm. Compensation listed as $19 per hour.

Responsibilities include greeting visitors, answering calls, managing mail and deliveries, guiding residents and families, coordinating transportation, and supporting administrative tasks across the community. Ideal candidates will provide a warm, courteous demeanor, uphold privacy guidelines, and wear the company uniform.

Qualifications

• High School or better.

Responsibilities

• Welcome visitors, prospective residents, and family members with a warm and courteous demeanor.
• Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls before transferring to the appropriate person or department.
• Take accurate messages as necessary.
• Provide general information about the assisted living community and its services to callers and visitors.
• Monitor all visitors, third party providers and residents and ensure that they sign in and out of community.
• Operate and use appropriately the radio communications system.
• Accept /sign for overnight packages and call department to inform them of the delivery.
• Make PA announcements as required by administration.
• Wear proper and clean company uniform.
• Receive incoming sales inquiries, whether by phone or in-person visits.
• Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry.
• Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, Sort and distribute interoffice mail.
• Ensure that the front desk area and lobby is tidy and presentable.
• Accept monthly Resident rent checks on behalf of the accounting office.
• Accept maintenance work orders.
• Engage with prospective residents and their families to understand their needs and interests.
• Provide assistance to residents and their families with their inquiries, requests, and concerns.
• Offer guidance and information on community activities, events, and amenities.
• Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook.
• Make trip reminder calls to residents as directed by Director of Resident Services and/or Director of Recreation
• Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.
• Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members.
• Knowledge of security/fire alarm systems and procedures.
• Monitor security and emergency call systems.
• Knowledge of appropriate response to emergency situations.
• Maintain home base at the front desk during an emergency.
• Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines.
• Stay updated with information related to the assisted living community's services.

Education

High School or better.

Job description

The Bristal in North Woodmere, NY is seeking a Concierge for a full-time, on-site role working Sunday through Thursday, 7am to 3pm. Compensation listed as $19 per hour.

Responsibilities include greeting visitors, answering calls, managing mail and deliveries, guiding residents and families, coordinating transportation, and supporting administrative tasks across the community. Ideal candidates will provide a warm, courteous demeanor, uphold privacy guidelines, and wear the company uniform.