Front Desk Concierge (Floater)

Stratton Amenities; Seattle (WA); On-site; USD 60,000 - 80,000; Part time

Job summary

A luxury residential service provider is seeking a Floater/On-call Front Desk Concierge in Seattle. The role requires providing outstanding service to residents and guests, working flexible hours including weekends and holidays. Candidates should have strong communication skills and at least two years of hospitality experience. This position offers a dynamic environment where service excellence is paramount.

Qualifications

• Weekend and holiday availability is required.
• Minimum of two years of hospitality experience.
• Must be self-motivated and maintain a professional appearance.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service.
• Monitor lobby and surveillance cameras to ensure safety and security.

Skills

Excellent verbal and written communication skills

Excellent problem-solving skills

Interpersonal skills

Guest service abilities

Organizational skills

Ability to maintain confidentiality

Job description

Career Opportunities with Stratton Amenities

A great place to work.

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Floater/On-call Front Desk Concierge Job Description.

We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises.

Floater Responsibilities:

• Assist in start-ups and new accounts
• Work special last-minute assignments
• Expect to work on weekends and holidays

Position Requirements

• Weekend and Holiday availability
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Reliable transportation
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two year of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Walk the premises to ensure the highest standards are being met
• Perform all other duties as assigned
• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

• Experience in hospitality is a plus
• Experience in luxury busy retail environment
• Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.