Front Desk Concierge

God's Love We Deliver; New York (NY); On-site; USD 30,996 - 34,440; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

Join a leading non-profit organization as a Front Desk Concierge in New York City, serving as the first point of contact for guests. You will ensure a welcoming environment, manage visitor access, and support operational efficiency across multiple locations. This role requires strong guest relations skills, multitasking abilities, and a flexible schedule in a fast-paced setting.

Qualifications

• 3+ years of experience in Front Desk/Reception, Customer Services and/or Guest Services.
• Security Guard experience a plus.
• Excellent organizational and multitasking abilities.

Responsibilities

• Greet all volunteers, vendors, staff, and other guests in a courteous and professional manner.
• Respond to internal calls and public inquiries while screening and relaying calls.
• Assist with mail services and maintain confidentiality of sensitive information.

Skills

Guest Relations

Multitasking

Problem Solving

Organizational Skills

Bilingual

Education

High School Diploma or equivalent work experience

Tools

Microsoft Office Suite

Job description

Join to apply for the Front Desk Concierge role at God's Love We Deliver

Join to apply for the Front Desk Concierge role at God's Love We Deliver

God's Love We Deliver provided pay range

This range is provided by God's Love We Deliver. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.50/hr - $25.00/hr

Direct message the job poster from God's Love We Deliver

Recruitment Manager at God's Love We Deliver

About Us

God’s Love We Deliver, a nonsectarian organization, is the New York metropolitan area’s leading provider of life-sustaining meals and nutrition counseling for people living with severe illnesses. Begun as an HIV/AIDS service organization, today God’s Love provides for people living with more than 200 individual diagnoses. God’s Love cooks and home delivers the specific, nutritious meals a client’s severe illness and treatment so urgently require. Meals are individually tailored for each client by one of our Registered Dietitians, and all clients have access to unlimited nutrition counseling. God’s Love supports families by providing meals for the children and senior caregivers of its clients. All of the agency’s services are provided without charge to our clients.

About the Role

We seek a Front Desk Concierge to join our Office Administration Team. The Front Desk Concierge will be the first point of contact for volunteers, vendors, staff, and other guests entering our buildings; providing a welcoming and cheerful environment is a signature hallmark of God’s Love We Deliver. The Front Desk Concierge will verify all building access points are secure, and Fire Life Safety (FLS) rules and regulations are observed and maintained. This individual will work collaboratively with internal departments and external vendors to ensure smooth high-touch efficiency across the organization’s three locations (SoHo, Village, Brooklyn).

If you’re looking to join a team of dedicated professionals making an impact across the NY metro area, this is the place for you!

Position Objectives and Expectations

• Greet all volunteers, vendors, staff, and other guests in a courteous and professional manner.
• Assist Volunteer Services when needed to manage the volunteer check-in process efficiently, verify identification, and issuing access badges as needed.
• Respond to volunteer inquiries timely, escalating to management if necessary.
• Answer all internal incoming calls and general inquiries from the public. Screen and relay calls, voicemails, and faxes to appropriate staff members and departments.
• Enforce God’s Love rules, access control procedures, and visitor policies.
• Respond to emergencies and incidents calmly and effectively, notifying appropriate authorities as necessary.
• Assist with mail services: sort incoming mail, processing outgoing mail. Utilize postage machine and coordinate messenger and express service shipments.
• Demonstrate critical thinking and problem-solving skills by applying best judgment in a fast-paced work environment.
• Other duties as assigned.

About You

You are highly self-motivated and empathetic, with a strong desire to support our mission helping clients living with a serious illness. You are looking for a collaborative, team-oriented environment, and you are energized by working in a fast-paced environment requiring you to frequently exercise your strong guest relations skills.

In addition, you meet the following requirements:

• High school diploma and/or equivalent work experience.
• 3+ years of work experience in Front Desk / Reception, Customer Services and/or Guest Services.
• Security Guard experience a plus.
• First Aid, AED Training a plus
• Excellent organizational and multitasking abilities.
• Strong speaking and written communication skills.
• Bilingual is a plus.
• Friendly and upbeat, with strong guest relations skills.
• Ability to organize, manage and complete multiple tasks and priorities in a high-volume, fast-paced environment.
• Ability to maintain confidentiality of sensitive information, and use good judgment, diplomacy, and discretion in carrying out your job responsibilities.
• Proficiency with the Microsoft Office suite (Excel, Word, PowerPoint).
• This position requires a 35-hour work week, with shifts scheduled between 5:30 a.m. and 9:00 p.m., Monday through Sunday. Flexibility in work hours and days is essential.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Non-profit Organizations, Public Health, and Hospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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