Front Desk Concierge

Atlanta Athletic Club; Johns Creek (GA); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Paid Time Off (PTO)

Holiday pay

Job summary

Atlanta Athletic Club (AAC) is seeking a Front Desk Concierge to deliver outstanding member and guest service. The role requires a friendly demeanor, professional appearance, and excellent communication skills.

Availability to work Tuesdays through Sundays and holidays is required. Responsibilities include managing calls and inquiries, maintaining event information, and supporting the Events and Front Desk leadership teams.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or front desk experience is advantageous but not required.

Responsibilities

• Deliver exceptional, professional service to members and guests at the front desk.
• Handle calls, emails, and in-person inquiries accurately and professionally.
• Maintain knowledge of club events, hours of operation, and programming to provide timely information.
• Assist with event reservations, banquet orders, and signage as needed.

Skills

Customer service

Communication

Multi-tasking

Microsoft Office

Education

High school diploma

Tools

MS Excel

PowerPoint

Word

Job description

Atlanta Athletic Club's (AAC) outstanding reputation is based on its unyielding passion for excellence in the quality of services and experiences we offer. Working at the Atlanta Athletic Club is an opportunity to learn from some of the best leaders in the private club industry. We are proud to provide a working environment that embodies our Core Values of Respect, Integrity, Stewardship, and Enthusiasm.

Below are some of the unique benefits and opportunities that make Atlanta Athletic Club an exceptional place to build your career.

Atlanta Athletic Club values the growth, ambition, and development of its team members. When individuals express interest in new opportunities within the Club, they are supported through encouragement, mentorship, and ongoing education. Many of our team members have begun in hourly roles and advanced into full-time leadership positions. The experience, training, and professional connections gained at Atlanta Athletic Club help team members build meaningful, long-term careers. Whether their journey continues with us or leads elsewhere, AAC proudly celebrates the success and achievements of our team.

Excellent Healthcare Options

AAC is committed to supporting the health and well-being of every team member. As part of this commitment, full-time employees have access to a range of health services, including complimentary health screenings and seasonal flu vaccinations on-site. In addition to these offerings, AAC provides a variety of advanced benefits designed to promote overall wellness and ensure our team feels valued and cared for.

The Atlanta Athletic Club isn’t just a workplace—it’s a destination for excellence and unforgettable experiences. With a proud history of hosting prestigious golf tournaments like the KPMG Women’s PGA Championship and the U.S. Amateur, AAC stands as a symbol of tradition and athletic achievement. When we’re not welcoming the world’s best athletes, our vibrant social calendar takes center stage, offering members and staff alike the chance to create extraordinary moments filled with energy and attention to detail. Every day at AAC brings something new.

We honor the dignity and contributions of every member, guest, and team member, fostering an inclusive and welcoming environment where all feel valued.

Integrity

We hold ourselves to the highest standards of honesty and transparency, ensuring that our actions consistently reflect our commitments both on and off the course.

Stewardship

We are dedicated caretakers of our storied traditions, facilities, and community, preserving the Club's legacy for the generations of members who will follow.

We approach every experience, event, and interaction with genuine passion and energy, creating memorable moments that inspire a lifelong love of the Club.

The Atlanta Athletic Club's outstanding reputation is based on its unyielding passion for excellence in the quality of services and experiences we offer. Working at the Atlanta Athletic Club is an opportunity to learn from some of the best leaders in the private club industry. We are proud to provide a working environment that embodies our Core Values of Respect, Integrity, Stewardship, and Enthusiasm (RISE).

Front Desk Concierge - Part Time

Job Summary: The Front Desk Concierge is responsible for providing outstanding customer service to members and guests by welcoming them warmly, assisting with inquiries, and managing a variety of front desk tasks. This role requires a friendly demeanor, professional appearance, and excellent communication skills. Applicants must have availability to work Tuesdays - Sundays and Holidays.

Primary Responsibilities

• Deliver exceptional, professional service to all members and guests while upholding the mission and core values of Atlanta Athletic Club.
• Serve as the primary point of contact at the front desk by managing incoming calls, emails, and in-person inquiries with accuracy and professionalism.
• Maintain thorough knowledge of Club events, hours of operation, and programming to provide timely and accurate information.
• Accurately update and maintain the event reservation system, ensuring all reservation details are confirmed and properly documented.
• Maintain and organize Banquet Event Orders (BEOs), event history files, and related documentation to support operational efficiency.
• Coordinate daily event communications, including updating the Club reader board and preparing event signage.
• Ensure buffet labels and event menus align with approved banquet event orders.
• Promote Club venues and member event opportunities to support private event and programming goals.
• Assist with member services needs, including lost and found and prompt resolution of concerns or feedback.
• Maintain a clean, organized, and professional front desk environment.
• Provide administrative and operational support to the Events and Front Desk leadership team as needed.
• Perform additional duties as assigned.

Knowledge, Skills and Abilities

• Strong ability to provide friendly, personalized, and professional service
• Excellent verbal and written communication skills
• Ability to handle and resolve member issues effectively
• Capable of managing multiple tasks simultaneously in a fast-paced environment
• Meticulous in record-keeping and administrative tasks
• Competent in using Microsoft Excel, PowerPoint, Word and other various computer systems and office equipment
• Always maintain a neat and professional appearance

Requirements

• High school diploma or equivalent
• Previous experience in customer service, hospitality, or front desk operations is advantageous but not required
• Flexible schedule including mornings, afternoon, evenings, weekends and holidays

Atlanta Athletic Club (AAC) is committed to providing a comprehensive benefit program for your physical and financial wellness, creating value in your most important investment - you!

Benefits

• Paid Time Off (PTO)
• Enjoy a holiday rate of 1.5 times normal pay for working on Easter, Memorial Day, July 4, Labor Day and Thanksgiving
• 401k enrollment beginning on 1st day (team member contribution if eligible)
• 401k employer contributions (4%) after one year if eligible
• Team member appreciation events (including a summer pool party and recognition party)
• Complimentary meals in our team member dining room during shift

Atlanta Athletic Club is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, ethnicity, religion, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, child birth, or related medical condition, genetic information, physical or mental disability, military service, covered veteran status, or on the basis of any other status protected by applicable federal, state, and/or local law.