Front Desk Concierge

The Aspenwood Company; Denton (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

The Aspenwood Company is seeking Concierge/Front Desk/Security Associates for Village on the Park Denton, an Assisted Living with Memory Care community. This PRN role requires weekend and holiday availability and offers the opportunity to greet residents, manage inquiries, and support a welcoming, safe environment.

Responsibilities include monitoring traffic, maintaining public areas, assisting with sales inquiries, and coordinating with department heads.

Qualifications

• High School diploma or GED required or equivalent.
• Prior customer service, front desk, or telephone experience preferred.
• Valid Texas Driver's License is required.
• Excellent communication and customer service skills with attention to detail.
• HIPAA requirements understanding is preferred.

Responsibilities

• Greet residents, families, guests, and employees in a courteous manner.
• Monitor public traffic and assist with inquiries.
• Maintain cleanliness and order in common areas.
• Respond promptly to residents, families, vendors, and visitors.
• Operate paging/telephone system and route calls appropriately.
• Assist with scheduling interviews and daily resident check-ins per policy.
• Be an active member of the community emergency response team.
• Detect and prevent suspicious activities through surveillance and response.

Skills

Customer service

Front desk

Communication

Problem solving

Attention to detail

HIPAA compliance

Security awareness

Education

High School diploma or GED

Tools

Microsoft Office

Microsoft Word

Microsoft Excel

Job description

Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you're ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we'd love to have you on our team! Apply today and help us create an exceptional experience for our residents and guests.

Location

Village on the Park Denton, an Assisted Living with Memory Care senior community.

Schedule

PRN

Availability

Must be available to work weekends and holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community's emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

MINIMUM REQUIREMENTS

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver's License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

EOE/M/F/D/V