Front Desk Concierge

AIDS Healthcare Foundation; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

AIDS Healthcare Foundation in Atlanta is seeking a friendly Concierge to greet patients, assist with their needs, and connect them with the right services, creating a welcoming and efficient experience.

You will listen actively, ask open-ended questions, and collaborate with a close-knit team to support clinic operations and patient satisfaction.

This role offers stable hours and the chance to contribute to a mission-driven organization committed to accessible care.

Qualifications

• Greeting patients in a courteous and sensitive manner.
• Assist with the needs of clients seeking testing, primary or pharmacy services.
• Attention to detail when assessing patient needs.
• Active listening and asking open-ended questions to understand needs.

Responsibilities

• Greet patients and assist with their needs in a courteous manner.
• Provide information about AHF services and guide patients accordingly.
• Support team to ensure a positive patient experience and smooth operations.

Skills

Active listening

Customer service

Communication

Job description

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF's core values are:

• Value Employees
• Respect for Diversity
• Nimble
• Fight for What's Right

Please review our Advocacy page for the latest news on how AHF is Fighting for What's Right! Advocacy News.

Benefits at AHF

AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual and professional health.

Schedule: Mon-Fri 8am to 5pm

Contribution Profile

The Concierge contributes to AHF by presenting a friendly, helpful face to patients, people seeking testing, primary or pharmacy patrons. Within their duties of greeting patients in a courteous and sensitive manner and assisting with the needs of our clients, this position has the opportunity to give standout service that enhances the reputation of AHF, encourages clients to continue to seek medical treatment from an AHF Wellness Center and recommend our services to others. Attention to detail when trying to assess patient needs. Active listener and ask open ended questions to better understand patient needs.

The Concierge enhances the reputation of AHF by lending a helpful hand when needed, and thinking of their role as collaborative, rather than exclusive. In addition, giving feedback to their manager about how service could be improved will allow the team members to enhance their contribution.

You will be a passionate advocate for our top initiatives.

To be successful as the Concierge, it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF, we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

The Concierge will work as a part of a close-knit team to add consistent value to the team at AHF Atlanta by adapting to various situations with ease and by being flexible.

AHF Commitment

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.