Front Desk Closing Shift and Weekends

Gold's Gym Washington; Washington; On-site; USD 2,066,000 - 2,617,000; Part time

Job summary

Gold's Gym Washington is hiring a Front Desk Associate for night and weekend shifts in a friendly, positive environment. The role requires at least 18 years old, evening/weekend availability, and a commitment to excellent member service.

The position emphasizes greeting members, checking in, handling guest registrations, answering calls, and supporting gym operations while maintaining a professional appearance.

Qualifications

• High School Diploma or Equivalent required.
• Excellent customer service skills essential.
• Ability to communicate effectively with staff and members verbally and in writing.
• Understanding of basic accounting principles.
• Functional computer skills required.
• Ability to handle multiple tasks efficiently.
• Flexible schedule including holidays and weekends.
• Must be able to lift 45lbs and stand for extended periods.

Responsibilities

• Greet and direct members, guests, and staff with enthusiasm during night and weekend shifts.
• Maintain security and control at the gym entrance and retail area.
• Register each member and guest promptly according to procedures.
• Register all guests and direct appointments to fitness consultants professionally.
• Answer calls in a courteous and professional manner and handle inquiries.
• Follow up on telephone inquiries to ensure appointments are booked correctly.
• Respond to member requests, inquiries, and concerns with high-quality service.
• Present a neat and professional appearance in uniform with nametag.
• Distribute towels and other materials, process class reservations and sales.
• Attend staff meetings and help maintain the front desk area per company standards.
• Follow safety procedures and report any safety concerns.
• Adhere to attendance policies and scheduled shifts.
• Assist with light cleaning and organizing weights as directed by management.
• Follow closing procedures and secure the facility, including alarm system.
• Assist members with questions as they prepare to leave the gym.

Skills

Customer Service

Communication

Multi-Tasking

Tech Savvy

Flexibility

Team Player

Education

High School Diploma or Equivalent

Job description

Job Description

Are you a Motivator looking for a dynamic job that offers a friendly and positive work environment? Look no further! We're excited to announce our opening for a Front Desk Associate position, tailored for nights and weekends.

*Must be at least 18 years old.
*Must have evening and weekend availability

Responsibilities

• Warm Welcome: Greet and direct our members, guests, and staff with enthusiasm, creating a friendly and inviting atmosphere during night and weekend shifts.


• Front Door Control: Maintain security and control at the gym's entrance and retail area, ensuring a safe and welcoming environment.


• Efficient Check-Ins: Follow proper check-in procedures, registering each member and guest promptly.


• Guest Registration: Register all guests using the correct procedures and direct appointments to fitness consultants professionally.


• Professional Phone Etiquette: Answer calls in a courteous and professional manner, handling inquiries and messages effectively.


• Appointment Management: Follow up on telephone inquiries to ensure appointments are booked correctly.


• Member Support: Respond promptly to member requests, inquiries, and concerns, maintaining our high‑quality service standards.


• Neat Appearance: Present a tidy and professional appearance while on duty, wearing the proper uniform attire with your nametag.


• Customer Service: Distribute towels, and other materials as needed, making class reservations and processing retail and concession sales.


• Team Player: Attend staff meetings as directed and help maintain the front desk area according to company standards.


• Safety First: Follow safety procedures and report any safety concerns or incidents.


• Reliable Attendance: Work scheduled shifts and adhere to company attendance policies.


• Go the Extra Mile: Perform other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor, including light cleaning and organizing weights.


• Closing Procedures: Follow specific closing procedures, such as turning off lights, securing the facility, and setting the alarm system.


• Member Assistance: Assist members with any questions or concerns they may have as they prepare to leave the gym.


• Closing Reports: Complete any necessary closing reports or paperwork, such as attendance records or incident reports.


• Security: Lock up and secure the facility to prevent unauthorized access.


• Team Communication: Communicate with the opening shift staff to relay any important information or issues that need attention the next day.

Qualifications

• High School Diploma or Equivalent: Required for this position.


• Customer Service Skills: Excellent customer service skills are essential.


• Effective Communication: Ability to communicate effectively with both staff and members, both verbally and in writing.


• Basic Accounting Knowledge: Understanding of basic accounting principles.


• Tech Savvy: Functional computer skills are required.


• Multi-Tasking: Ability to handle multiple tasks efficiently.


• Flexibility: Must be able to work a flexible schedule, including holidays and weekends.


• Physical Requirements: Must be able to lift 45lbs and stand for extended periods.


• Team Player: Uphold Gold's Gym Vision, Mission, Values, and code of conduct.


• Company Policies: Comply with all Gold's Gym policies and procedures.

If you're a motivated individual looking for a fulfilling part-time job that offers competitive pay and a supportive team, we encourage you to apply for our Front Desk Associate position. Join us in creating a welcoming and positive atmosphere at Gold's Gym PNW during nights and weekends!