Front Desk - Clinical Research

CenExel; Los Alamitos (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

LTD

STD

Life Insurance

401k

Job summary

CenExel Clinical Research is seeking a friendly Front Desk Receptionist for our Los Alamitos, CA site. You will greet patients and visitors, answer calls, and ensure a positive first impression in a fast-paced clinical research environment.

This role supports daily front office operations, maintains the lobby, and assists with secretarial tasks. A high school diploma or GED is required, and 1 year of experience is preferred; proficiency in Microsoft Office is expected.

Qualifications

• Excellent verbal and written communication required.
• Professional, friendly demeanor with patients and the public.
• Proficient with Microsoft Office and basic computer skills.
• Ability to work independently and as part of a team.
• Clear and effective communication in person and over the phone.

Responsibilities

• Greets all entering the office courteously and attentively.
• Answers and directs telephone calls appropriately.
• Provides customer service by ensuring that individual’s needs are taken care of promptly and efficiently, and each individual has a pleasant experience in the facility.
• Maintains front office area and takes care of secretarial needs, i.e. Printing, Scanning, Faxes.
• Maintain and organize lobby.
• Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.

Skills

Verbal & written communication

Professional demeanor

MS Office

Teamwork

Clear communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About Us

Each of CenExel’s research sites specialize in Phase I to Phase IV clinical trials. Our Centers of Excellence comprise some of the most well respected and long-standing research facilities in the country. Specialty areas of research across our sites include Psychiatry, Acute Post Op Pain, Asian Bridging, Dermatology, GI, and Neurology. Each of our Centers of Excellence has tremendous experience and expertise in complex early phase trials, and all our sites have in-patient capability. We focus on quality people, teamwork, and highly experienced clinical research managers with a history of success.

Each of CenExel’s research sites specialize in Phase I to Phase IV clinical trials. Our Centers of Excellence comprise some of the most well respected and long-standing research facilities in the country. Specialty areas of research across our sites include Psychiatry, Acute Post Op Pain, Asian Bridging, Dermatology, GI, and Neurology. Each of our Centers of Excellence has tremendous experience and expertise in complex early phase trials, and all our sites have in-patient capability. We focus on quality people, teamwork, and highly experienced clinical research managers with a history of success.

Along with an exceptional work environment that promotes teamwork, positive leadership, and optimal work-life balance, CenExel Clinical Research also provides highly competitive compensation and a generous benefits package to full time employees after 30 days of employment including Health Insurance, Dental, Vision, LTD, STD, Life Ins, and 401k.

Hourly Rate: $20.00 - $21.50/hour (Depending on education, experience, and skillset)

Monday - Friday: 8:00 AM - 4:30 PM + weekend availability (Required)

Job Summary

Responsible for greeting patients and clients, the public, and employees both on the telephone and in person and ensures that customer service is extended to each individual that enters the office.

Essential Responsibilities And Duties

• Greets all entering the office courteously and attentively.


• Answers and directs telephone calls appropriately.


• Provides customer service by ensuring that individual’s needs are taken care of promptly and efficiently, and each individual has a pleasant experience in the facility.


• Maintains front office area and takes care of secretarial needs, i.e. Printing, Scanning, Faxes.


• Maintain and organize lobby.


• Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.

Education/Experience/Skills

• Must be able to effectively communicate verbally and in writing.


• High school diploma or GED required.


• 1 year of experience preferred.


• Must display a professional, friendly demeanor during contacts with patients, clients, employees and the general public.


• Must demonstrate working knowledge of Microsoft Office and various computer skills.


• Ability to work independently as well as functioning as part of a team.


• Ability to communicate clearly.

Working Conditions

• Indoor, Office environment.


• Essential physical requirements include sitting, typing, standing, walking.


• Lightly active position, occasional lifting of up to 20 pounds.


• Reporting to work, as scheduled, is essential.

CenExel Clinical Research is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or status.