Front Desk & Client Services Administrator

RiverSource Life Insurance Company; Glendale (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

Ameriprise Financial is seeking a friendly Receptionist/Administrative Assistant for an on-site role in Glendale, AZ. You will be the first point of contact for clients, handle calls, greet visitors, and support daily office operations.

Requirements include at least one year of client service experience, strong communication skills, and proficiency with CRM, Excel, Word, and Outlook. This full-time position offers a collaborative environment within an Ameriprise Private Wealth Advisory Practice.

Qualifications

• At least one year of client service experience in a fast-paced environment.
• Strong customer service and interpersonal skills for handling sensitive and confidential situations.
• Organizational skills, ability to prioritize a diverse workload and multi-tasking, and taking initiative in daily responsibilities.
• Strong work ethic, courteous, team player, and high degree of professionalism.
• Proficiency in CRM, Excel, Word, and Outlook is required.

Responsibilities

• Answer all incoming calls, help clients when possible, take accurate messages and route calls appropriately.
• Greets clients, extends hospitality, directs them to the appropriate area, and alerts the team member.
• Calendar management; schedule and confirm client appointments, prepare agendas and forms, maintain service cycles.
• Routes incoming mail and correspondence; prepares outgoing mail and correspondence.
• Coordinates monthly/quarterly/yearly mailings for the practice and provides general administrative support.
• Assists with special projects for various areas of the Company.

Skills

Client service experience

Communication skills

Organizational skills

Professionalism

Team collaboration

Tools

CRM

Excel

Word

Outlook

Job description

Ameriprise Financial is seeking a friendly Receptionist/Administrative Assistant for an on-site role in Glendale, AZ. You will be the first point of contact for clients, handle calls, greet visitors, and support daily office operations.

Requirements include at least one year of client service experience, strong communication skills, and proficiency with CRM, Excel, Word, and Outlook. This full-time position offers a collaborative environment within an Ameriprise Private Wealth Advisory Practice.