Front Desk Clerk, Tenaya Lodge at Yosemite

Delaware North; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Clerk at a stunning 4-diamond resort near Yosemite National Park. This role is perfect for those who excel in customer service and enjoy engaging with guests in a beautiful outdoor setting. You'll be responsible for welcoming guests, managing transactions, and ensuring a memorable stay. With opportunities for growth and a supportive team environment, this position offers a unique chance to be part of a legacy in hospitality. Embrace the outdoors and take your career to the next level with us!

Benefits

Health, dental, and vision insurance

401k with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition reimbursement

Weekly pay

Free shift meal

Commuter bonus

Employee discounts

Training and development opportunities

Qualifications

• Minimum 6 months front desk or 1 year customer service experience required.
• Ability to multitask and maintain professionalism under pressure.

Responsibilities

• Greet and register guests, manage transactions, and resolve guest issues.
• Monitor daily figures and provide service follow-through to guests.

Skills

Customer Service

Interpersonal Communication

Multitasking

Problem Resolution

Education

High School Diploma or equivalent

Tools

Centralized Registration System

Job description

The opportunity

Delaware North Parks and Resorts is hiring full-time and part-time Front Desk Clerks to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now to join our team.

Pay

$19.00 - $20.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal in our employee dining room
• Commuter bonus - $10/day for 35+ miles and $20/day for 50+ miles
• Employee discounts - 20% off food and beverage and 30% off retail
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
• Manage cash and credit card transactions while keeping accurate paperwork
• Empower to resolve uncomplicated guest issues immediately
• Monitor and balance the daily figures, post room and tax charges on guest accounts
• Provide service follow-through to guests
• Knowledge of the business to offer guests accurate information and knowing when to escalate situations

More about you

• Ability to recognize and respond to guest social queues
• Good interpersonal communication skills in person and by phone
• Ability to multitask in a fast-paced environment
• Experience interacting with guests while performing desk functions and using software platforms
• Demonstrated ability to maintain professionalism and calm manner under pressure
• Judgment to resolve guest issues with minimal supervision and knowing when to escalate
• Minimum of 6 months of front desk experience or 1 year of customer service experience required

Physical requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts

Shift details

Overtime as needed

Who we are

Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates, we offer a commute incentive for all commutes over 50 miles one way.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.