Front Desk Clerk - Jacksonville Beach

HARRISON GROUP; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k

Paid time off

Health, life, dental, and vision ins

Job summary

The Harrison Group seeks a Front Desk Agent to welcome guests, manage reservations, and coordinate with housekeeping across Ocean City, MD and neighboring markets. You will handle check-ins/outs, advise guests on amenities, and assist VIP guests and event attendees with personalized service.

Strong hospitality orientation, communication, and organizational skills are essential. Prior front desk experience and familiarity with reservation software like Cloudbeds and RoomKeyPMS are advantages.

Qualifications

• Experience with hotel reservation software Cloudbeds and RoomKeyPMS.
• Strong communication and guest service skills.
• Ability to handle check-ins/outs and coordinate with housekeeping.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify credit card data.
• Register guests and collect stay details.
• Welcome guests and assign rooms.
• Provide information on rooms, rates and amenities.
• Respond to guest inquiries professionally.
• Coordinate with housekeeping to prepare rooms.
• Upsell facilities and services when appropriate.
• Maintain booking and payment records.
• Work varied shifts including weekends and holidays.

Skills

Customer service

Excellent communication

Organizational skills

Front desk experience

Hospitality mindset

Education

Hotel management degree

Tools

Cloudbeds

RoomKeyPMS

Job description

The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.
• Performs additional duties as needed.
• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor.
• Customer service attitude.
• Excellent communication and organizational skills.
• A degree in hotel management is a plus.
• Must be able to stand for extended periods (up to 8 hours).
• Ability to walk, reach, bend, and stoop as needed to complete daily tasks.
• Must be able to lift and carry up to 25 pounds occasionally (e.g., handling luggage or packages).
• Ability to use hands for repetitive motion (e.g., typing, using a phone or computer).
• Must be able to communicate clearly and effectively in person and over the phone.
• May be required to work varied shifts, including weekends, evenings, and holidays.
• 401k
• Paid time off
• Health, life, dental, and vision insurance