Front Desk Clerk - Hotel Experience Required

Tapestry Conshohocken; Flemington (NJ); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Clerk to provide warm, professional service from arrival to departure. The role emphasizes guest interaction, proactive support, and a welcoming experience for all guests.

Responsibilities include handling inquiries, processing charges, and maintaining brand standards. Applicants should have a high school diploma or equivalent and a customer service mindset; hospitality experience is a plus.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience a plus.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Experience with Lightspeed PMS is a plus.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal communication

Multitasking

Professionalism

Attention to detail

Flexibility

Education

High school diploma or equivalence

Tools

Lightspeed PMS

Job description

Front Desk Clerk - Hotel Experience Required

Posted on July 20, 2026

Locations

Flemington, NJ 08822, USA

• Front Office
• Full-Time
• Requisition #: FRONT062437

Description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Working knowledge of LIGHTSPEED Property Management System a plus

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Pay range: $18-$20/hr.

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.