Front Desk Clerk - Holiday Inn & Suites Durango Downtown

Midas Hospitality, LLC; Durango (CO); Sur place; USD 21 000 - 29 000; Plein temps

Résumé du poste

Front Desk Agent at Midas Hospitality will be the face of the hotel, providing exceptional guest service during check-in, stay, and check-out. You will handle reservations, payments, and inquiries, while maintaining a welcoming, organized front desk and lobby area.

The role requires strong communication and problem-solving skills, ability to multitask in a fast-paced environment, and proficiency with hotel PMS. A flexible schedule including mornings, evenings, weekends, and holidays is expected.

Qualifications

• Strong communication, interpersonal, and problem-solving skills.
• Previous customer service, hospitality, hotel, retail, or related experience preferred but not required.
• Basic computer skills and ability to learn hotel PMS.
• Ability to prioritize tasks, multitask, and adapt to changing guest and business needs.

Responsabilités

• Welcome guests with a friendly and professional attitude during check-in and check-out.
• Process reservations, modifications, and cancellations per hotel standards.
• Maintain knowledge of room types, rates, packages, promotions, and availability.
• Utilize suggestive selling techniques to maximize room revenue and guest satisfaction.
• Process payments, post charges, and handle cash following procedures.
• Promote and enroll guests into loyalty and rewards programs.
• Respond to guest questions regarding services, amenities, and local attractions.
• Escalate issues and communicate with housekeeping and other departments as needed.
• Maintain front desk records, shift reports, and guest information.

Connaissances

Communication

Interpersonal

Problem-solving

Customer service

PMS familiarity

Formation

High school diploma

Outils

PMS

Description du poste

Front Desk Agent / Guest Services Agent

Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a friendly, professional, and service-oriented Front Desk Agent / Guest Services Agent to join our hotel team. This role is responsible for creating exceptional first and last impressions for our guests by delivering outstanding customer service through check-in, stay, and check-out experience. The ideal candidate enjoys interacting with people, solving problems, and working in a fast-paced environment while maintaining a welcoming and professional atmosphere.

What You Will Be Doing

As a Front Desk Agent, you will be the face of the hotel and play a key role in ensuring exceptional guest experience while supporting daily Front Office operations.

• Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
• Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
• Maintain knowledge of room types, rates, packages, promotions, and availability.
• Utilize suggestive selling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.
• Accurately collect payments, post charges, process credit card transactions, and follow all cash handling procedures.
• Promote and enroll eligible guests into hotel loyalty and rewards programs.
• Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.
• Resolve guest concerns and service challenges promptly while escalating issues when appropriate.
• Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
• Maintain accurate front office records, shift reports, logs, and guest information.
• Complete daily Front Desk procedures including shift checklists, room status reviews, housekeeping communication, and report verification.
• Handle guest mail, packages, messages, and special requests according to hotel procedures.
• Maintain a clean, organized, and professional Front Desk and lobby area.
• Understand emergency procedures and assist during emergency situations as necessary.
• Follow all hotel safety policies, security procedures, and standard operating procedures.
• Complete additional assignments and projects as requested by hotel leadership.

What You Bring

• Previous customer service, hospitality, hotel, retail, or related experience preferred but not required.
• High school diploma or equivalent preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to provide exceptional guest service while maintaining professionalism in a fast-paced environment.
• Basic computer skills and ability to learn hotel Property Management Systems (PMS).
• Experience handling cash, credit card transactions, and maintaining accurate records preferred.
• Ability to prioritize tasks, multitask, and adapt to changing guest and business needs.
• Ability to work a flexible schedule including mornings, evenings, overnight shifts, weekends, and holidays.

Physical Requirements

This position requires frequent standing, walking, reaching, bending, and repetitive use of hands throughout the workday. Candidates should be able to lift and move up to 25 pounds with or without reasonable accommodation. Work is performed primarily indoors within a hotel environment and may include moderate noise levels and occasional movement throughout the property.

About Midas Hospitality

Founded in 2006, Midas Hospitality has grown into a leading hotel development and management company with more than 1,000 associates and a portfolio of 60+ hotels across 14 states. Through partnerships with Marriott, Hilton, and IHG, we are committed to delivering exceptional guest experiences while fostering a people-first culture built on growth, teamwork, and opportunity. At Midas Hospitality, our associates are the heart of our success. We believe in creating an environment where team members can build rewarding careers, contribute meaningful work, and be recognized for their achievements.

Midas Hospitality is proud to be an Equal Opportunity Employer and maintains a drug-free workplace.