Front Desk Clerk, Holiday Inn Squire Resort

Delaware North; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join Delaware North as a Front Desk Clerk at Holiday Inn Squire Resort. This full-time role involves welcoming guests, managing transactions, and providing exceptional service. Located near the iconic Grand Canyon, enjoy a supportive team environment and numerous benefits, including health insurance and paid vacations.

Benefits

Health, dental, and vision insurance

401k with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition reimbursement

Weekly pay

50% off food in onsite restaurants

20% off retail and grocery items

Monthly team member appreciation events

Referral bonus of $200

Qualifications

• Previous customer service experience is beneficial.
• Good interpersonal communication skills.
• Ability to multitask and function under pressure.

Responsibilities

• Greet and register guests via a centralized registration system.
• Manage cash and credit card transactions.
• Resolve guest issues and deliver items as needed.

Skills

Customer service

Interpersonal communication

Multitasking

Job description

The opportunity

Delaware North Parks and Resorts is hiring a full-time Front Desk Clerk to join our team at Holiday Inn Squire Resort in Tusayan, Arizona. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now join our team.

Pay

$16.00 - $16.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• 50% off food in onsite restaurants
• 20% off retail and grocery items
• Monthly team member appreciation events
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Life at the Grand Canyon

Looking for a job that will take you far? Join our team at The Squire at the Grand Canyon, a Holiday Inn Resort, located only minutes away from the South Rim. Enjoy the small town life in Tusayan with the unique experience of being near one of the world's most iconic natural wonders.

• Variety of low cost housing available starting at $56/ week including wi-fi, satellite TV, and all utilities
• Free laundry facilities
• Free use of pool, workout facilities, and other resort amenities including bowling alley
• Free access to Grand Canyon National Park with seasonal shuttle to and from the park
• Seasonal shuttle to Flagstaff
• Easy access to activities including hiking trails, river tours, star-gazing, museums, and the Bearizona Wildlife Park

What will you do?

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
• Manage cash and credit card transactions while keeping accurate paperwork
• Resolve small guest issues immediately, delivering items to guests as needed
• Monitor and balance the daily figures, post room and tax charges on guest accounts

More about you

• Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial
• Ability to multitask, function in a professional manner under pressure from guests and supervisors
• No high school diploma or GED required

Physical requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts

Shift details

Day shift
Evening shift
On call
Holidays
Monday to Friday
Evenings as needed
Weekends
8 hour shift
Overtime as needed

Who we are

The Squire at the Grand Canyon, a Holiday Inn Resort, is a premier destination for guests visiting the South Rim. Just minutes from the Grand Canyon, the resort features modern amenities, multiple dining options, and a welcoming atmosphere. Join a team dedicated to creating memorable experiences in one of the world’s most iconic locations.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.