FRONT DESK CLERK (FULL AND PART TIME)

TouchPoint Support Services; Milwaukee (WI); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Medical

Dental

Vision

Life Insurance

Disability Insurance

Flexible Spending Accounts

Job summary

TouchPoint Support Services is hiring Front Desk Clerks for full and part-time positions at Ascension Columbia St. Mary's in Milwaukee. Responsibilities include checking guests in and out, resolving issues, and promoting hotel services. Ideal candidates will have strong guest service skills and a commitment to providing excellent customer service.

The position is available with competitive pay ranging from $16.00 to $18.25 per hour.

Qualifications

• Prior front desk experience preferred but not required.
• Strong customer service orientation.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Check guests in and out efficiently.
• Resolve guest challenges during stays.
• Promote hotel services and upsell products.

Skills

Guest service skills

Communication skills

Attention to detail

Job description

We are hiring immediately for full and part time Front Desk Clerk positions at Ascension Columbia St. Mary's. Application accepted online only.

Address: 2301 North Lake Drive, Milwaukee, WI 53211. Schedule: Full and part time; Monday through Friday 4:30 AM to 1:00 PM, or 12:00 PM to 8:00 PM. Pay Range: $16.00–$18.25 per hour.

Requirement: Prior front desk experience preferred but not required.

Job Summary

Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products.

Essential Duties and Responsibilities

• Welcomes and acknowledges each guest with a smile, eye contact, and friendly greeting, using the guest's name when possible.
• Anticipates guests' service needs by asking questions, listening to preferences, and taking action when possible.
• Speaks to guests and coworkers using clear, appropriate and professional language.
• Answers telephones using appropriate etiquette, transfers calls to the right person or department, and relays messages.
• Processes all guest check‑ins by confirming reservations, assigning rooms and activating room keys.
• Processes all payment types, including room charges, cash, check, debit, and credit transactions.
• Processes all check‑outs and resolves issues related to late or disputed charges.
• Answers, records and processes guest calls, messages, requests, questions and concerns.
• Follows up with guests to ensure issues have been met to their satisfaction.
• Coordinates with Housekeeping to track readiness of rooms and reports guest concerns.
• Communicates parking procedures to guests and dispatches bell staff and valet staff as necessary.
• Provides guests directions and information regarding the property and local points of interest.
• Runs daily reports, identifies any special requests and checks reports for accuracy.
• Assigns rooms according to guest request and preferences whenever possible.
• Completes designated cashier and closing reports in the computer system.
• Balances and drops receipts according to accounting specifications.
• Practices safety standards at all times.
• Complies with record retention, SOPs and daily responsibilities.
• Performs other duties as assigned.

Benefits

Both full-time and part-time positions offer the following benefits:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits – Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also include:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time‑off benefits in accordance with applicable federal, state, and local laws.

Equal Employment Opportunity

Compass Group is an equal opportunity employer. All applicants and associates are treated fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis until positions are filled. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The company reserves the right to modify or change the essential functions of the job based on business necessity.