Front Desk Clerk-Commons

National Church Residences; Cincinnati (OH); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a dedicated Front Desk Clerk to uphold the safety and integrity of the building. This part-time role involves monitoring guest traffic, managing rental payments, and ensuring a professional lobby appearance. The ideal candidate will demonstrate strong communication skills and a commitment to the organization's mission. Join a team that values collaboration and offers a rewarding work environment, complete with competitive benefits and opportunities for personal growth. If you're ready to make a difference in the lives of residents, apply today!

Benefits

Medical Insurance

Dental and Vision Insurance

Paid Time Off (PTO)

Retirement Plan

Tuition Reimbursement

Employee Discounts

Disability Coverage

Wellbeing Programs

Qualifications

• Strong commitment to the mission and values of the organization.
• Ability to follow written and verbal instructions.

Responsibilities

• Monitor building traffic and ensure guest compliance with policies.
• Conduct routine inspections and report hazardous conditions.

Skills

Multi-tasking

Effective communication

Basic math skills

Organizational skills

Conflict resolution

Team collaboration

Crisis prevention techniques

Education

High School Diploma or GED

Job description

Location: Commons at South Cumminsvillelocated in Cincinnati, Ohio

Worker Type: Part time 16 hours a week

Job Summary

The Front Desk Clerk is responsible for maintaining the safety, security, and overall integrity of the building and its residents by adhering to established policies and procedures. This role serves as a key point of contact for residents, visitors, and staff and must follow the direction of Team Leaders and/or Supervisors.

Primary Responsibilities

Monitor all traffic in and out of the building; ensure all guests check in/out with valid identification and comply with guest policies.

Accept and accurately record rental payments.

Remain alert at all times; document all incidents and unusual occurrences during the shift.

Follow all protocols as outlined in the Front Desk Manual.

Sort and distribute resident mail promptly and accurately.

Conduct routine inspections of the building’s common areas to ensure cleanliness and safety.

Immediately report hazardous conditions or emergency situations to management and log the details.

Maintain a clean and professional lobby appearance. Business casual attire is required.

Report to assigned shifts on time. This position may require travel and shift coverage across multiple locations. Reliable transportation is required.

Maintain professional and courteous communication with residents, staff, and guests.

Maintain professional boundaries with residents and staff at all times—no personal, emotional, financial, or physical relationships. Violations are grounds for immediate termination.

Additional Responsibilities

The duties listed above are not exhaustive. Other responsibilities may be assigned by management as needed.

Qualifications & Skills

Strong commitment to the mission and values of National Church Residences and its Supportive Housing Division

Ability to multi-task, pay attention to detail, and follow written and verbal instructions

Effective oral and written communication skills

Basic math and analytical skills

Strong organizational and time-management abilities

Conflict resolution and negotiation skills

Clear professional boundaries and conduct

Ability to work collaboratively as part of a team

Awareness and sensitivity to the needs of low-income and homeless populations

Knowledge of crisis prevention and intervention techniques

Education & Experience

High School Diploma or GED required

Minimum of one (1) year of recent, relevant work experience required

Monitor lobby activity and ensure proper check-in/out for all guests.

Verify guest identification and compliance with building rules (track via guest log and overnight sheet).

Stay alert and record hourly notes in the shift log.

Report to work on time (no more than a 5-minute grace period).

In return, National Church Residences offers an excellent total reward package that includes:

Medical Insurance–several options available
Dental, Vision, Life & AD&D Insurance and Flexible Spending accounts
Paid Time Off(PTO) and Paid Holidays
Retirement Planincluding pre-tax contribution with 100% match up to 5% of your pay
Reimbursement for Tuition expenses
Employee Discounts including Tickets, Retail, etc.
Short-Term & Long-Term Disability coverage
Accident, Hospital Indemnity & Critical Illness Insurance
Wellbeing Programs including EAP, Tobacco Cessation, Weight-loss, and more
*Programs may vary depending on Full Time, Part Time or Contingent status

Want to know more? We can’t wait to tell you! Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.

About Us

National Church Residences serves more than 46,000 seniors through our array of housing and health care services. Our organization is driven by a vision to advance better living for 100,000 seniors by 2030, wherever they call home. With more than 360 communities across the U.S., we are the nation’s largest nonprofit provider of affordable senior housing and the largest manager of service coordinators. We also offer residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled.

National Church Residences believes in finding, recruiting, developing, and rewarding talent. We hire people with the greatest potential and then we give them the resources they need to do their best work and grow. Our employees care about each other and they enjoy working in an environment that encourages their performance at the highest levels.

Your best career move starts with National Church Residences. Don’t wait another minute! View our senior living job opportunities.