Front Desk Clerk - College Station, TX

Priority Dispatch Corp.; Bryan (TX); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Professional development assistance

Tuition reimbursement

Vision insurance

Job summary

Hilton Garden Inn - College Station is hiring a Front Desk Clerk to deliver exceptional guest service from check-in to check-out. You will welcome guests, handle reservations, process payments, and coordinate with housekeeping and maintenance to ensure a smooth stay.

The role requires strong communication, multitasking, and problem-solving skills, with flexibility to work various shifts. Join a team focused on creating memorable guest experiences in a busy hotel setting.

Qualifications

• Excellent communication and interpersonal skills required to interact with guests and colleagues.
• Experience in hospitality or customer service is preferred.
• Proficiency with hotel management software or reservation systems is expected.
• Cash handling and basic math skills are necessary for processing payments.
• Able to multitask effectively in a fast-paced environment.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Manage the check-in and check-out process efficiently and accurately.
• Answer and direct incoming calls, addressing guest inquiries and hotel services.
• Handle guest complaints promptly, escalating to management as needed.
• Maintain a clean, organized front desk area with stocked supplies.
• Coordinate with housekeeping and maintenance to address guest requests.
• Process payments and manage cash transactions per policy.
• Assist with reservations and room assignments to maximize occupancy.
• Provide concierge services for transportation, dining, and entertainment.

Skills

Excellent communication

Interpersonal skills

Multitasking

Problem-solving

Attention to detail

Time management

Flexible schedule

Education

High school diploma or equivalent

Tools

Hotel management software / reservation systems

Microsoft Office Suite

Job description

The Front Desk Clerk at the Hilton Garden Inn - College Station is responsible for providing exceptional customer service to guests, ensuring a welcoming and efficient experience from check-in to check-out. This role is pivotal in maintaining the first impression of the hotel and facilitating smooth operations at the front desk.If you have a knack for customer service and work experience in the hotel or service industries, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.Key Responsibilities:Greet and welcome guests upon arrival with a warm and professional demeanor.Manage the check-in and check-out process efficiently, ensuring accuracy in guest information and billing.Answer and direct incoming calls, addressing guest inquiries and providing information about hotel services and local attractions.Handle guest complaints and concerns promptly, escalating issues to management when necessary to ensure guest satisfaction.Maintain a clean and organized front desk area, ensuring that all supplies are stocked and readily available.Coordinate with housekeeping and maintenance staff to address guest requests and room issues.Process payments and manage cash transactions accurately, following hotel policies and procedures.Assist with reservations and room assignments, maximizing occupancy and revenue.Provide concierge services, such as arranging transportation and making reservations for dining and entertainment.Uphold hotel security and confidentiality standards, ensuring the safety and privacy of guests and their information.Benefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible scheduleHealth insuranceProfessional development assistanceTuition reimbursementVision insuranceShift availability:Day ShiftNight ShiftOvernight ShiftRequired Education:- High school diploma or equivalentRequired Experience:- Previous experience in a customer service role, preferably within the hospitality industry- Experience handling cash and processing payments- Familiarity with hotel management software or reservation systemsRequired Skills and Abilities:- Excellent communication skills, both verbal and written- Strong interpersonal skills with the ability to interact effectively with guests and colleagues- Proficient in basic computer applications, including Microsoft Office Suite- Ability to multitask and manage time efficiently in a fast-paced environment- Strong problem-solving skills and attention to detail- Ability to work flexible hours, including weekends and holidays