Front Desk Clerk (Bilingual Spanish Preferred)

Elica Health Centers; Sacramento (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

403B retirement savings with up to 4%

Medical, Dental, Vision plans

HRA for out-of-pocket costs

FSA Plans

Life and AD&D Insurance

Critical Illness, Accident, ID Theft

Paid time off & holidays

EAP with counseling

Tuition Reimbursement & CME/CEU

Job summary

Elica Health Centers is recruiting a Front Desk Clerk to register patients, handle intake, verify data in EPIC, and greet every patient with excellent service at our California clinics.

You will support Providers in non-medical tasks, manage appointments, collect payments, and ensure accurate registration and eligibility checks. Bilingual Spanish is preferred, and a California driver’s license may be required for certain tasks.

Qualifications

• Provides excellent customer service reflecting Elica’s value of respect, integrity, collaboration and service.
• Schedules appointments and manages patients’ appointments according to the Providers schedule.
• Checks voicemail, answers calls; transfers to appropriate department.
• Checks-in patients and completes full registration in EPIC.
• Enters patient data into EPIC; performs clerical tasks.
• Chart preparation ensuring registration, insurance, demographics updated.
• Checks eligibility on state site and with insurers when needed.
• Collects payment and reconciles cash.
• Understands programs like Every Woman Counts, Sliding Fee, Vaccines for Children.

Responsibilities

• Greet and serve all who come into the clinic and provide excellent customer service.
• Assist Providers in non-medical tasks.
• Schedule and register patients, verify data in EPIC.
• Collect co-pays and process insurance and patient payments.
• Maintain accurate records and support office operations.

Skills

Customer service

Bilingual Spanish

Data entry

HIPAA knowledge

Cash handling

Office equipment

Education

High School Diploma or Equivalent

BLS Certification

Tools

EPIC

Job description

Job Category

Overview

Description

Description

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

WHAT YOU'LL DO:

The Front Desk Clerk will register patients, collects fees, enter registration, intake and verify data in the electronic health record system; Greet and serve all who come into the clinic and provide excellent customer service at all times. The Front Desk Clerk will also assists Providers in non-medical tasks.

BENEFITS:

Elica is proud to offer an exciting benefits package to qualifying full-time employees which can support your health, your family, and help you plan for the future.

• 403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting.
• Healthcare: Medical (Kaiser or Western Health Advantage Options), Dental, Vision - Individual and family plans available
• Company funded Health Reimbursement Arrangement (HRA) to help pay for out-of-pocket costs related to medical coverage
• FSA Plans: 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA
• Company paid basic Life and AD&D Insurance. (supplemental life and AD&D options available)
• Optional Critical Illness, Accident, ID Theft Protection and Pet insurance potions
• Accrued paid time off and paid holidays.
• Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources.
• Tuition Reimbursement program and CME/CEU program.

Learn more about Elica’s services and mission at our websiteor check us out on Facebook.

Requirements

WHAT ARE WE LOOKING FOR?

The successful candidate will be willing and able to:

• Provides excellent customer service reflecting Elica’s value of respect, integrity, collaboration and service
• Schedules appointments and manages patients’ appointments according to the Providers schedule
• Checks voicemail, answers external and internal phone calls; resolves questions as appropriate; transfers calls to the appropriate department & staff as needed
• Checks-in patients and completes full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into EPIC
• Enters every patient’s data into EPIC; Performs other clerical tasks as needed
• Chart preparation to ensure all patients chart include full registration, insurance card, demographics and forms updated accordingly
• If an Eligibility Worker is not available, checks patient eligibility on the state medical website, calls private insurances and/or Medicare to check patient’s eligibility
• Completes assigned tasks in personal in-box and workflow dashboard in-box
• Collects payment from patients at time of registration as well as additional payments needed after the visit. Reconciles transactions for cash each time cash is used for payment
• Demonstrates knowledge of Special programs including Every Woman Counts, Elica’s Sliding Fee Discount program, Vaccines for Children, Children’s Health and Disability Program and other special programs so as to appropriately support each patient’s enrollment

The successful candidate has:

• High School Diploma or Equivalent
• Current BLS Certification required
• Knowledge of modern office equipment
• Knowledge of basic medical clinic care and procedures a plus
• HIPAA knowledge is a must
• Bilingual Spanish is preferred
• Demonstrated exceptional customer service skills
• Ability to maintain records and files
• Ability to operate personal computer
• Ability to exert physical effort maintaining and distributing files
• Ability to abide by standards of professional ethics and maintain confidentiality

Additional Requirements

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

Physical Requirements and Work Environment

The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered.