Front Desk Clerk- $16/hr FT or PT

Concord Hospitality Enterprises; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Clerk to join their vibrant team. This role offers both full-time and part-time options, providing flexibility for those passionate about hospitality. You'll be the first point of contact for guests, ensuring a welcoming atmosphere and addressing their needs with professionalism and care. With a strong emphasis on service quality, this position promises an engaging work environment where you can grow your career. Enjoy competitive wages and a range of benefits while being part of a supportive community that values integrity and fun.

Benefits

Health Benefits

Life Insurance

401K

Tuition Assistance

Hotel Discounts

Training Opportunities

Career Growth Opportunities

Qualifications

• Passionate about serving others and engaging with guests.
• Responsible and friendly personality is essential.

Responsibilities

• Assist guests efficiently and professionally.
• Maintain high service and hospitality standards.
• Address guest concerns promptly.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Join to apply for the Front Desk Clerk - $16/hr FT or PT role at Concord Hospitality Enterprises.

4 days ago Be among the first 25 applicants.

This role is available for 1st shift (7am-3pm), 2nd shift (3pm-11pm), or a mix of both, with full-time or part-time options.

Weekend availability (both Saturday & Sunday) is required. Please fill out your availability to prioritize your resume consideration.

Role Overview

We are seeking individuals passionate about serving others! As a Front Desk & Guest Care team member, you'll be at the heart of the hotel, engaging directly with guests. Your proactive, responsive, and caring attitude will significantly impact their experience. If you enjoy engaging with people and possess a responsible, friendly personality, this role is ideal. Our company culture values and respects everyone.

Responsibilities

1. Assist guests efficiently, courteously, and professionally.
2. Maintain high service and hospitality standards.
3. Address guest concerns promptly and satisfactorily.
4. Post charges, handle payments, and follow cash procedures.
5. Manage guest mail and messages professionally.
6. Be knowledgeable about hotel brands and programs.
7. Communicate effectively with departments regarding guest feedback.
8. Respond quickly to calls, visitors, and team requests.
9. Know hotel safety and emergency procedures.

Benefits (Full-Time)

Competitive wages, health benefits, life insurance, disability options, 401K, tuition assistance, hotel discounts, training, and career growth opportunities.

Why Choose Concord?

Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We prioritize a great work environment, value our associates, and promote from within. Join us to develop your hospitality career in a supportive, engaging setting.

We are an EEO employer and maintain a drug-free workplace.