Front Desk Clerk

The Marcus Corporation; Omaha (NE); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated front desk associate to provide exceptional service to guests. This role involves greeting and registering guests, responding to inquiries, and managing guest accounts. The ideal candidate will possess strong communication skills and a professional demeanor, ensuring a welcoming atmosphere. Join a dynamic team where your contributions will enhance the guest experience and help maintain high standards of service in a busy environment. If you thrive in a fast-paced setting and enjoy working with people, this opportunity is perfect for you.

Qualifications

• Hospitality experience preferred.
• Cash handling experience preferred.

Responsibilities

• Greet and register guests, providing excellent service.
• Handle guest requests and resolve complaints with diplomacy.
• Input and retrieve information from computer systems.

Skills

Effective communication skills

Interpersonal skills

Attention to detail

Basic math skills

Telephone etiquette

Education

High school diploma or equivalent

Tools

Computer systems

Job description

PURPOSE OF POSITION:
Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.

ESSENTIAL FUNCTIONS:

1. Check guests in and out of room.
2. Provide accurate and appropriate information to guests and customers.
3. Greet and welcome guests, respond to requests and questions, providing accurate information.
4. Input and retrieve information from computer systems, making appropriate room selections based on guest needs.
5. Respond to guest requests, handle issues, or report complaints to management.
6. Remain calm and alert during emergencies or busy periods.
7. Answer phones professionally, input information into computers for requests and complaints.
8. Answer questions about the hotel, area, or services.
9. Handle customer concerns with patience, tact, and diplomacy to resolve conflicts.
10. Represent the hotel professionally and courteously.
11. Follow all hotel policies, standards, and information protection procedures.
12. Attend mandatory meetings and trainings.
13. Handle computer issues and make necessary adjustments.
14. Perform other duties and projects as assigned.

POSITION REQUIREMENTS:

1. High school diploma or equivalent; hospitality experience preferred.
2. Cash handling experience preferred.
3. Flexible schedule including days, evenings, weekends, and holidays.
4. Attention to detail and basic math skills, including operation of a 10-key.
5. Effective communication and interpersonal skills, with the ability to handle concerns positively.
6. Ability to stand and move throughout the front office area.
7. Good hearing and vision to observe emergencies.
8. Ability to use computers accurately and efficiently.
9. Excellent telephone etiquette.
10. Professional appearance and demeanor.