Front Desk Clerk

Hilton Worldwide, Inc.; Kansas City, Cary (MO, NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Clerk to join their dynamic team. In this role, you will assist with guest check-in and check-out processes, ensuring exceptional service and guest satisfaction. Your ability to communicate effectively and collaborate with team members will be key to success in this fast-paced environment. If you're passionate about hospitality and eager to contribute to a team dedicated to delivering memorable experiences, this opportunity is perfect for you.

Qualifications

• Strong passion for delivering exceptional guest experiences.
• Ability to work collaboratively with team members.

Responsibilities

• Assist with guest check-in and check-out processes.
• Respond to guest inquiries promptly and courteously.
• Maintain knowledge of hotel services and local attractions.

Skills

Customer Service

Communication

Teamwork

Problem-Solving

Education

High School Diploma

Job description

Job Description

Job Number:

HOT0BKO0

Work Location

Embassy Suites Kansas City Plaza, 220 West 43rd St, Kansas City, MO 64111

Position Overview

A Front Desk Clerk assists Guest Service Agents with guest check-in and check-out processes, aiming to deliver exceptional guest service and ensure hotel profitability.

What will I be doing?

As a Front Desk Clerk, your responsibilities include:

• Supporting Guest Service Agents and Front Office leadership with guest check-in and check-out.
• Responding promptly and courteously to guest inquiries.
• Providing directions to guests for local destinations.
• Maintaining comprehensive knowledge of hotel services, hours, and local attractions.
• Collaborating with team members and other departments to foster positive relationships.
• Providing accurate information to guests.
• Willingness to work weekends and holidays.
• Compensation: $16.50 per hour.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, committed to innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we value:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What is it like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. We are dedicated to providing exceptional guest experiences worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to achieving this goal.