FRONT DESK CLERK

Shamin Hotels; Fayetteville (NC); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Paid Time Off

401K Plan with Company Match

Job summary

Shamin Hotels in Fayetteville, North Carolina, seeks a dedicated Guest Service Agent to enhance the guest experience. This role involves checking guests in and out, assisting with inquiries, and ensuring a smooth hotel experience.

The ideal candidate excels in teamwork and has strong communication skills. Responsibilities include handling reservations, providing local insights, and managing guest payments. Join Shamin Hotels to be part of an expanding team with numerous opportunities for growth and benefits.

Qualifications

• Strong interpersonal skills and a passion for guest service.
• Ability to handle cash and compute bills accurately.
• Comfortable with technology and communication equipment.

Responsibilities

• Check guests in and out, collect payments, and assign rooms.
• Assist guests with inquiries and provide information about local activities.
• Handle reservations and maintain guest accounts.

Skills

Teamwork

Customer Service

Communication

Problem Solving

Job description

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you greet guests with a friendly smile, assist them with their needs, or go the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you are a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us.

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, paid time off, paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more.

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you are interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We are proud of our track record of promoting from within. At Shamin Hotels, we are committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family.

Position Overview

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in‑person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, and collect payment for room charges and other fees.

Essential Job Functions

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date‑stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe‑deposit box.
• May order complimentary flowers or Champagne for special guests at management’s direction.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross‑sells other Shamin Hotels.
• Performs other related duties as required.

About Us

In 1978, P.C. Amin and his brother‑in‑law B.N. Shah founded Shamin Hotels after purchasing a bankrupt hotel in Lumberton, North Carolina. Their vision and commitment to excellence have grown the company into Virginia’s largest hotel owner and operator, with over 70 hotels spanning multiple states.

Equal Opportunity Employer

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.