Front Desk Clerk

Schulte Hospitality Group; Erie (Erie County); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Daily pay

Free telemedicine access

401k plan with company match

Paid parental leave

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Discounts on event tickets and memberships

Job summary

Schulte Hospitality Group is looking for a Guest Service Representative in Erie, United States. The role involves greeting guests, managing front desk operations, and ensuring a welcoming atmosphere. Candidates should have a minimum of one year in Front Desk Operations and basic computer skills, along with strong communication abilities.

The position offers competitive hourly pay at $15.00 and includes benefits such as health insurance and paid time off. Join a team that prioritizes hospitality and personal recognition!

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel front desk operations.

Responsibilities

• Greets guests as they arrive.
• Reviews arrival lists and prepares welcome amenities.
• Escorts VIPs to rooms and checks them in.
• Answers the telephone and addresses inquiries.
• Responsible for issuing and counting cash bank.

Skills

Basic computer skills

Effective verbal communication

Effective written communication

Time management

Education

High school diploma

Job description

Company Overview

Schulte Hospitality Group (SHG) is seeking a dynamic, service-oriented Guest Service Representative to join our team. SHG’s mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders, and continuously strive to make a positive impact.

What's In It For You?

• Work today, get paid today with daily pay.
• Free telemedicine and virtual mental health care access for all associates starting day one.
• Multiple health insurance and life insurance options.
• 401k plan with company match.
• Paid parental leave.
• Paid time off.
• Holiday pay.
• Pet insurance.
• Employee assistance program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

Job Duties and Responsibilities

• Greets guests as they arrive, focusing on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escorts VIPs to rooms and checks them in prior to arrival.
• Answers the telephone within three rings with a smile and answers questions accordingly or transfers as needed.
• Responsible for issuing bank. Counts bank at beginning and end of shift and ensures cash drops comply with proper cash handling procedures; reports all cash over/shorts to management.
• Keeps front desk area clean and organized.
• Assists with lobby activation as needed.
• Utilizes proper procedures when handling guest PPI data.
• Follows checklist when going through check-in or check-out with guest; always retrieves necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Performs various other duties as assigned to meet business objectives.

Education and Experience

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel front desk operations.
• Minimum high school education.

Knowledge, Skills, and Abilities

• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Compensation

Hourly: $15.00.

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

Schulte Hospitality Group is an Equal Opportunity Employer.