Front Desk Clerk

cityofclaremore; Claremore (OK); On-site; USD 10,228 - 14,568; Part time

Job summary

The cityofclaremore is seeking a Front Desk Clerk for the Recreation Center who will be responsible for greeting visitors, handling calls, and managing member enrollments.

Applicants must have a high school diploma or GED equivalent and six months clerical experience. The role involves cash handling, customer service, and using various office tools in a moderately noisy environment. A valid Oklahoma State Driver’s License is required.

Qualifications

• High school diploma or GED with coursework in office practices.
• Six months clerical and cash handling experience is preferred.
• Must have valid Oklahoma State Driver’s License or ability to obtain.

Responsibilities

• Greet visitors and handle incoming calls.
• Enroll new members and renew current members by collecting dues.
• Maintain daily receipts and balance revenue at the end of the shift.
• Perform data entry using custom recreation software.
• Handle customer questions and concerns.

Skills

Working knowledge of computers and electronic data processing

Ability to perform cashier duties accurately

Effective communication skills

Ability to handle stressful situations

Education

High school diploma or GED

Tools

Phone switchboard

Mainframe computer terminal

Personal computer

Copy machine

Fax machine

10-key calculator

Job description

Job Title

Front Desk Clerk

Department

Recreation Center. Reports to Rec Center Director

Salary Range

$9.00/hr

This job description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job‑related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA).

General Purpose

Under the general supervision of the Rec Center Director department.

This position greets all visitors and handles incoming calls, handles all customer questions and concerns, and is responsible for enrolling new members and renewing current members by collecting dues and entering information into the computer.

Essential Functions

• Greets visitors, handles all incoming calls
• Responsible for enrolling new members and renewing current members by collecting dues
• Maintain daily receipts and balances revenue at the end of their shift
• Performs data entry and uses custom recreation software
• Handles customer questions and concerns
• Filing
• Light housekeeping duties, including vacuuming, dusting, and disinfecting
• Performs all other duties as assigned

Knowledge, Abilities and Skills

• Knowledge: Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures.
• Abilities: Ability to perform cashier duties accurately; ability to effectively meet and deal with the public; ability to communicate effectively verbally and in writing; ability to handle stressful situations.
• Additional abilities: Ability to apply the qualities of tact, poise and friendliness; to work with others; to concentrate against distractions; to perceive clerical errors; to remember a variety of items in detail.
• Skill: Skill in operation of listed tools and equipment.

Minimum Qualifications

• Graduation from a high school or GED equivalent with specialized coursework in general office practices such as typing, filing, accounting and bookkeeping, or currently enrolled and expected to graduate within the year.
• Six months clerical and cash handling experience.
• Any equivalent combination of related education and experience.
• Must possess valid Oklahoma State Driver’s License or the ability to obtain one at the time of employment; must be insurable by the City’s Insurance Company.

Tools and Equipment

Phone switchboard; mainframe computer terminal; personal computer; copy machine; fax machine; 10-key calculator.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands and fingers to handle or operate objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderately noisy.