Front Desk Clerk

LivINN; Burnsville (MN); On-site; USD 19,000 - 28,000; Part time

Job summary

LivINN Hotels LTD in Burnsville, MN is seeking a part-time Front Desk Clerk/Night Auditor (7am-3pm) to assist guests from check-in through checkout. Starting pay is $17.00 per hour. You'll greet guests, answer inquiries, and maintain a clean lobby while delivering exceptional service across shifts and training opportunities.

The role emphasizes efficient front desk operations, friendly guest interactions, and accurate billing responsibilities within a busy hospitality environment.

Qualifications

• High school diploma or equivalent preferred.
• Must pass background check.
• Excellent verbal and written communication and strong customer service skills.

Responsibilities

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Warmly and professionally welcomes all guests.
• Handles reservation inquiries using the standard process.
• Maintains lobby and public areas neat and orderly.
• Processes final bills and assists with laundry as needed.
• Attends meetings and training courses as required.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organization

Local area knowledge

Education

High school diploma or equivalent

Job description

Description

LivINN Hotels is a small business in hospitality in Burnsville, MN. We are professional, agile, fast-paced and our goal is to provide exceptional and memorable experiences for guest and residents. We have properties around the metro and in Sharonville OH.

The Front Desk Clerk/Night Auditor will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

Part Time 7am -3pm Sunday & Mondays

Starting at $17.00 per hour

LivINN Hotels LTD is an Equal Opportunity Employer. It is the policy of LivINN Hotels LTD to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Requirements

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Warmly and professionally welcome all guests.
• Uses “Magic Formula” when answering reservation inquiry phone calls.
• Treat requests with professionalism, tact, and a courteous manner.
• Ensures the lobby and shared areas are neat and orderly.
• Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Performs other related duties as assigned.
• Attend meetings and training courses as required.
• Maintain proper dress code and personal hygiene as listed in Company Guidelines
• Complete shift duties according to checklist
• Assist with laundry.
• Ensures prompt delivery of final bills to guests.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
• Excellent organizational skills and attention to detail.
• Familiarity with local areas with the ability to provide directions and maps to local attractions and destinations.

Education and Experience:

• High school diploma or equivalency preferred.
• Must be able to pass background check.

Physical Requirements:

• Prolonged periods of standing at the front desk and folding laundry.
• Must be able to lift up to 50 pounds at times.
• Willingness to work varying shift lengths depending on seasonal demands.