Front Desk + Bike Handler - New York

Unlimited Biking; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic and friendly team at an innovative company that specializes in bike rentals and tours across major cities. This role is perfect for someone who enjoys engaging with people and providing exceptional customer service. As the first point of contact for visitors, you will help create memorable experiences while ensuring that everything runs smoothly in the shop. Your responsibilities will include check-ins, equipment handling, and upselling services. If you thrive in a fast-paced environment and are passionate about customer interaction, this opportunity is for you!

Qualifications

• Experience in customer service or operations is essential.
• Must be able to communicate effectively and maintain a positive attitude.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Assist customers with bike rentals and maintain a clean environment.
• Upsell services and maintain product knowledge.

Skills

Customer Service

Communication Skills

Multitasking

Positive Attitude

Adaptability

Job description

Unlimited Biking is the best bike rental, tour and city experience company operating in New York, San Francisco, Washington DC, Santa Monica, San Diego and Miami. Our goal is to provide our customers with the ability to create meaningful and memorable experiences as they explore cities by bike. Join a small team and become part of a dynamic company with locations all throughout the United States.

About the Role

This role encompasses a combination of duties including: completing friendly and personable check-ins at the front desk, coordinating with guests for a streamlined check-in process, upselling to new customers upon arrival, bike handling and setup of guests, distributing equipment for the rental, assisting customers with changing of equipment, and more.

We're looking for a personable and friendly team member to be the first point of contact for all of our in-shop visitors. You'll be cross-trained on all in-store positions from maintaining and executing all front desk and bike handling duties, as well as equipment handling and customer service.

Responsibilities:

• Provide high level customer service and hospitality to clients
• Keep front desk clean, presentable and stocked with appropriate materials and supplies needed for a busy day
• Keep the bikes, helmets, other equipment and the store clean, presentable and stocked with appropriate items
• Greet and welcome guests as they enter and depart
• Upsell services during interactions while maintaining a friendly exchange
• Answer questions and address complaints while communicating with the team and management appropriately
• Assist customers with adjusting their bike rentals
• Stack, move and lift bikes throughout a fast-paced and active shift
• Communicate with team about any issues or concerns
• Work as a cohesive team with all staff members to ensure efficiency and camaraderie
• Maintain a positive attitude and take initiative
• Provide support to the tour guides to ensure a successful tour check-in process
• Maintain product knowledge for our locations and services
• Maintain brand standards for the business across all categories including appearance, atmosphere and culture

Candidate Requirements:

• Open to learning and adapting
• Able to stay positive, outgoing, and energetic while working on their feet in a fast-paced environment
• Experienced in customer service, operations, tourism or similar position
• Proficient in English (oral and written), multilingual is a plus
• Strong in communication and people skills
• Able to prioritize and multi-task, initiating tasks and performing duties without direction
• Equipped with a positive, can-do attitude

Part-time employees must have at least 3 days of availability week over week, totaling 25 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak shifts during our busier season (March-November). Additional working hours will be available beyond part-time for those interested.

Commitment to Inclusion & Diversity

At Unlimited Biking we are proud to reflect the communities we live in and the customers we serve. We support and celebrate diversity in our culture and workplace. Unlimited Biking is proud to be an equal opportunity employer and we do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.