Front Desk Attendant/Receptionist

Elwyn; Philadelphia (Philadelphia County); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Paid Time Off

Medical Benefits

Earned Wage Access

On-the-Job Training

Tuition Reimbursement

Career Growth

Flexible Schedules

Retirement Plan

Job summary

Elwyn in Philadelphia seeks a Front Desk Attendant/Receptionist to be the first point of contact for the Family School, greeting participants and visitors and providing clerical support to multiple areas.

You will manage a welcoming environment, answer calls, direct inquiries, and maintain directories and safety lists while supporting day-to-day office operations and program needs.

Qualifications

• High school diploma or GED; post-secondary admin training preferred.
• Office experience; early childhood/educational setting preferred.
• Demonstrated ability to work effectively as part of a team.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint) and phone systems.
• Excellent customer interaction and communication skills.

Responsibilities

• Provide welcoming front desk coverage and greet visitors.
• Direct calls to appropriate staff and maintain call logs.
• Maintain staff directory, evacuation lists, and email contact lists.
• Perform clerical duties and manage supplies.
• Support safety procedures and participate in related committees.

Skills

Customer service

Phone etiquette

Multitasking

Microsoft Office

Teamwork

Education

High school diploma or GED

Administrative training

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Overview

Payrate: $16.41/HR

Schedule: Saturday from 8:30am-3:30pm

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Job Description

Elwyn seeks a Front Desk Attendant/Receptionist to be our Family School's first point of contact to engage in opportunities that positively impact the customer experience via face-to-face contact and telephone. This position welcomes participants and visitors and provides clerical support to multiple areas.

DUTIES & RESPONSIBILITIES

• Ensure the provision of a welcoming environment which includes welcoming program participants and visitors professionally and timely
  • Provide daily front desk coverage
  • Greet all visitors and alert staff of their arrival and direct visitors to appointments upon arrival
  • Display all sign-in sheets for staff, families/clients, visitors, and vendors
  • Assist families and visitors to comply with Elwyn’s entrance protocols
  • Secure the front door and open the front door between 8:45 am and 9:30 am for arriving families
  • Confirm that the driver and/or the driving assistant sign in all children transported on the van and direct them to appropriate location
  • Verify and maintain contact numbers for both the driver and foster/kinship parent in the event of an emergency
  • Secure the personal belongings of parents and place in the locked cabinet prior to them reporting to the appropriate location
  • Retrieve and return personal belongings of parents from the locked cabinet during break time and at the end of the program day
• Receive and direct all incoming calls in a professional and courteous manner
  • Answer questions efficiently and direct or transfer to appropriate person
  • Engage with consumers to best understand their needs and requests
  • Engage active listening skills with callers with complaints to diffuse emotional situations via telephone and in-person
  • Maintain the call and message database; document complaints and resolution
  • Track voicemails and appropriate incoming phone calls on the main telephone number on the call log spreadsheet
  • Train temporary workers and employees who provide backup support to the position to operate main telephone to ensure coverage
• Maintain Staff Directory by name, room/office number, telephone numbers/extensions to ensure calls can be directed accurately and expeditiously
• Maintain Staff Evacuation list, update as needed to reflect all current staff and remove all termed staff; actively participate on the Safety Committee
• Maintain and update employees’ email address list to ensure delivery of email communications to all staff when instructed by program management
• Maintain open communication with security department and lobby staff to ensure safety of clients and employees
• Complete clerical duties including, but not limited to, shredding, filing, organization of documents, stocking supplies, organizing clothing, etc., and maintain a reorder supply list for each classroom as necessary and assigned
• Perform other duties as assigned

EDUCATION/EXPERIENCE/QUALIFICATIONS

• High school diploma or graduate equivalency diploma (GED); post-secondary degree or specialized training in administrative/office work preferred
• Previous experience working in an office setting; experience in an early childhood/educational setting preferred
• Demonstrated ability to work effectively as part of a team
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skillsDemonstrated solid judgment with the ability to solve problems and make decisions in consultation with direct supervisor
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions in consultation with direct supervisor
• Must possess excellent customer interaction, collaboration, written and verbal communication skills, and strong organizational skills
• Demonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Previous experience with phone systems preferred

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

2026-6049

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information.

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