Front Desk Attendant /Receptionist

Rbm Services, Inc.; Lehi (UT); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Rbm Services, Inc. seeks a professional Front Desk Agent to provide courteous, secure lodging services on base. You will greet guests, assist with check-ins/outs, manage reservations, and handle payments with confidentiality and discretion.

Responsibilities include coordinating with housekeeping and maintenance, answering inquiries, and ensuring accurate records of availability and guest information while maintaining a welcoming lobby environment.

Qualifications

• Previous customer service, hotel, lodging, administrative, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Ability to work professionally.
• Basic computer and cash-handling skills.
• Ability to work independently and as part of a team.
• Confidentiality and policy adherence.
• Availability to work varying shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet and assist guests in a friendly, professional manner.
• Process guest check-ins and check-outs accurately and efficiently.
• Make, modify, and cancel lodging reservations using the hotel’s reservation system.
• Verify guest eligibility, identification, and required documentation in accordance with military lodging policies.
• Answer telephone calls, respond to inquiries, and provide information about lodging services and available facilities.
• Handle guest payments, receipts, room charges, and other front desk transactions.
• Maintain accurate records of room availability, reservations, and guest information.
• Respond to guest concerns and resolve routine issues or refer matters to management when appropriate.
• Coordinate with housekeeping and maintenance staff regarding room status, guest requests, and facility issues.
• Protect guest privacy and maintain confidentiality of personal and military-related information.
• Follow established security, safety, emergency, and installation procedures.
• Provide information about base facilities, local services, transportation, and recreational activities when requested.
• Maintain a clean, organized, and professional front desk area.
• Perform other lodging and customer-service duties as assigned.

Skills

Strong communication

Interpersonal skills

Professional demeanor

Basic computer skills

Cash handling

Independent & team work

Flexible shifts

Job description

2 Available Schedules:

Monday – Friday / 10:00PM-6:00AM
Saturday & Sunday / 2:00PM – 10:00PM

Position Summary:

Responsible for providing professional and courteous front desk services, authorized guests, and other visitors. Assists with check-in and check-out, reservations, guest requests, payments, and general lodging operations while maintaining a high standard of customer service and confidentiality.

Key Responsibilities:

• Greet and assist guests in a friendly, professional manner.
• Process guest check-ins and check-outs accurately and efficiently.
• Make, modify, and cancel lodging reservations using the hotel’s reservation system.
• Verify guest eligibility, identification, and required documentation in accordance with military lodging policies.
• Answer telephone calls, respond to inquiries, and provide information about lodging services and available facilities.
• Handle guest payments, receipts, room charges, and other front desk transactions.
• Maintain accurate records of room availability, reservations, and guest information.
• Respond to guest concerns and resolve routine issues or refer matters to management when appropriate.
• Coordinate with housekeeping and maintenance staff regarding room status, guest requests, and facility issues.
• Protect guest privacy and maintain confidentiality of personal and military-related information.
• Follow established security, safety, emergency, and installation procedures.
• Provide information about base facilities, local services, transportation, and recreational activities when requested.
• Maintain a clean, organized, and professional front desk area.
• Perform other lodging and customer-service duties as assigned.

Qualifications:

• Previous customer service, hotel, lodging, administrative, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Ability to work professionally
• Basic computer and cash-handling skills.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and follow established policies and procedures.
• Availability to work varying shifts, including evenings, weekends, and holidays, as required.

Must be able to pass a:

• Background Check
• Drug Test
• E-Verify