Front Desk Attendant

Project for Pride in Living; Minneapolis (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company seeks a Front Desk Attendant to create a welcoming and supportive environment for residents at their housing program. This role requires a self-starter with strong communication skills, experience with youth, and the ability to manage crises while ensuring safety and security. Flexible scheduling and at least 20 hours of work per week are required, making this a key supportive position for young adults facing barriers to stability.

Qualifications

• Self-starter with excellent verbal and written communication skills.
• Experience with youth strongly preferred.
• 1+ years experience in Human Services/Social Work/Education preferred.

Responsibilities

• Serve as the first point of contact for residents and visitors.
• Provide safe support and maintain community safety.
• Work flexible shifts, including awake overnight cover.

Skills

Communication

Creative Problem Solving

Crisis Management

Cultural Sensitivity

Independence

Education

High School Diploma or GED

Pursuit of BA/BS degree in related field

Tools

MS Office

Computer Network

Job description

The Front Desk Attendant serves as the first point of contact for residents, visitors, and staff at PPL housing or program sites. This role is essential in creating a welcoming, safe, and supportive environment while ensuring smooth daily operations at the front desk.

This position is responsible for providing safe and responsible support to residents of Downtown View, a new 47 unit PPL development, operating in partnership with YouthLink. Downtown View provides housing for youth, ages 18 – 24 years, who have a history of homelessness and often face other barriers to stability. This is a front desk style position with an emphasis on being an accessible and supportive presence to the residents, while also maintaining the safety and security of the community and the building.

This position provides coverage and front desk duties between the hours of 8:00 PM and 8:00 AM Monday through Thursday, and 24 hour coverage beginning at 8:00 PM on Friday through 8:00 AM Monday. The ability to work awake overnights is a requirement of the position. Shifts will be between 4 and 8 hours and anticipate flexible scheduling. This is a benefit eligible position at 20+ regular hours per week.

Supervisory Responsibilities

Will not be responsible for supervision.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required but are not exhaustive.

· Self-starter with excellent verbal and written communication skills.

· Creative problem solving and willingness to take initiative

· Strong desire to serve people from diverse cultures, economic and social situations.

· Experience with youth strongly preferred

· Flexible and adaptable to changing needs, situations, and potentially changing duties

· Ability to work independently or as a team member.

· Ability to identify crisis situations and provide and support, including de-escalating potentially volatile situations with ability to understand when it’s appropriate to call local law enforcement.

· Ability to recognize chemical dependency and other problematic behaviors.

· Strong sense of personal and professional boundaries.

Minimum Technology Qualifications

Ability to use:

· Office equipment including telephone and voicemail systems, copier, printer, fax machine and scanner

· MS Office and Outlook

· The Internet and electronic timecard system

· Computer Network (files, drives, and folders)

· And learn use of security camera and door system software

Education and/or Experience

· High School Diploma or GED required;

· Pursuit of BA/BS degree in related field preferred (additional experience may substitute for education).

· 1+ years experience in Human Services/Social Work/Education or other closely related fields preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, bend, and communicate. The employee must occasionally lift and/or move up to 10-25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions and ability to work under generally safe and comfortable conditions where exposure to environmental factors may cause discomfort and poses a limited risk of injury.

Project for Pride in Living, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer